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3 Replies Latest reply: Mar 15, 2013 2:58 PM by Avi Miller RSS

ULN support

user9521054 Newbie
Currently Being Moderated
Hi

We have just purchased Oracle Linux Network Support. This generated csi and order was placed.

Now when we try and register with ULN account and attach CSi it does not allow us to register. following error

The CSI you have entered is not valid for either Oracle VM or Enterprise Linux Support. Please enter a valid CSI.

We need to login so we can download the ocfs2 rpm for rhel6.

Please advise
  • 1. Re: ULN support
    rukbat Guru Moderator
    Currently Being Moderated
    These forums are community forums (user to user) and aren't the correct tool to contact Oracle's Technical Support.

    You will need to contact the company directly to ask them this question.

    I am guessing there is a specific person in your organization that is designated as the one responsibly party for all things related to your support contract.
    That person needs to make the call.

    I suggest you have that person attempt to log a support ticket "manually" via telephone. TechSupport will be able to validate and verify that your information is all correct.

    Start here:
    http://www.oracle.com/us/corporate/contact/index.html
    and maybe here:
    https://support.oracle.com/epmos/faces/MosIndex.jspx?_afrLoop=551149668809318&_afrWindowMode=0&_adf.ctrl-state=v3fh5uvpk_4
  • 2. Re: ULN support
    Dude! Guru
    Currently Being Moderated
    As far as I know, there is no support for OCFS2 under the original RHEL kernel for reasons due to Red Hat politics. If you use the Oracle Linux UEK kernel, drivers for OCFS2 are built-in and other tools can be downloaded from the standard public distribution channels including errata and patches.
  • 3. Re: ULN support
    Avi Miller Guru
    Currently Being Moderated
    user9521054 wrote:
    Now when we try and register with ULN account and attach CSi it does not allow us to register. following error
    You have to register your CSI at http://linux.oracle.com and associated with an Oracle SSO account first.
    We need to login so we can download the ocfs2 rpm for rhel6.
    There is no OCFS2 RPM for RHEL6. OCFS2 is built into the Oracle Unbreakable Enterprise Kernel for Oracle Linux 6. If you install that, you will no longer get support from Red Hat. The machine will essentially become an Oracle Linux machine.

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