1 2 Previous Next 15 Replies Latest reply: Jun 15, 2013 5:48 AM by Madhusudhan.M RSS

    EPMCFG - 10368, cannot connect to the database, check database information

    Madhusudhan.M
      Hi All,

      Server: Windows server 2008 64 bit and Oracle 11g 64 bit

      First i have installed Oracle 32bit client, 64bit client then 11g Database. Then, i have installed hyperion 11.1.2.2 version. but at the time configuration, i am getting error
      EPMCFG - 10368 cannot connect to the database, check the database information.

      but the database information correct which i have given. Microsoft Loopback adapter also installed.

      i have referred in forums about this error, in that discussion they written about tnsnames.ora. what i have to modify in this file?

      Regards,
      mady

      Edited by: mady on Mar 20, 2013 10:47 AM
        • 1. Re: EPMCFG - 10388, cannot connect to the database, check database information
          JohnGoodwin
          Is this a personal install? has the listener being installed against the hostname, ip, localhost, check listener.ora
          if it is the Shared Services database configuration then you shouldn't need to do anything with tnsnames.ora as it is using JDBC to connect.
          To narrow down the issue try connecting to the database using sql developer as it uses the same technology.

          Cheers

          John
          http://john-goodwin.blogspot.com/
          • 2. Re: EPMCFG - 10388, cannot connect to the database, check database information
            luisrcastillo
            Which component are you configuring? Some of the components do not connect using the Oracle Client, they only connect via JDBC. If you're configuring Shared Services, look at the configuration log to see if there are more details in the log.

            Also, you mentioned "Server: Windows server 2008 64 bit and Oracle 11g 64 bit". Is Oracle installed locally on the same server as the Hyperion applications? Have you tested and ensure that your Oracle instance is up and you can connect to it?
            • 3. Re: EPMCFG - 10388, cannot connect to the database, check database information
              Madhusudhan.M
              Hi John,

              This is listener.ora file,

              # listener.ora Network Configuration File: C:\app\dssadmin\product\11.2.0\dbhome_1\network\admin\listener.ora
              # Generated by Oracle configuration tools.

              SID_LIST_LISTENER =
              (SID_LIST =
              (SID_DESC =
              (SID_NAME = CLRExtProc)
              (ORACLE_HOME = C:\app\dssadmin\product\11.2.0\dbhome_1)
              (PROGRAM = extproc)
              (ENVS = "EXTPROC_DLLS=ONLY:C:\app\dssadmin\product\11.2.0\dbhome_1\bin\oraclr11.dll")
              )
              )

              LISTENER =
              (DESCRIPTION_LIST =
              (DESCRIPTION =
              (ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
              (ADDRESS = (PROTOCOL = TCP)(HOST = EPMBI)(PORT = 1521))
              )
              )

              ADR_BASE_LISTENER = C:\app\dssadmin

              Regards,
              mady
              • 4. Re: EPMCFG - 10388, cannot connect to the database, check database information
                Madhusudhan.M
                Hi Luisrcastillo,

                yes, i have installed Oracle 11g in the same server only.
                yes when i use to configure shared services only i am getting this error

                Regards,
                mady
                • 5. Re: EPMCFG - 10388, cannot connect to the database, check database information
                  Madhusudhan.M
                  >
                  To narrow down the issue try connecting to the database using sql developer as it uses the same technology.
                  Hi John,

                  I am able to connect to database using SQL developer, getting Status as success when i click on Test in the new connection wizard.
                  but when i try to ping Tnsping orcl, i am getting error.

                  C:\app\dssadmin\product\11.2.0\client_2\network\admin\sqlnet.ora
                  Failed to connect database.

                  Regards,
                  mady
                  • 6. Re: EPMCFG - 10388, cannot connect to the database, check database information
                    JohnGoodwin
                    What is the error being generated in the EPM config log.

                    Cheers

                    John
                    http://john-goodwin.blogspot.com/
                    • 7. Re: EPMCFG - 10388, cannot connect to the database, check database information
                      Madhusudhan.M
                      Hi John,
                      Thank you for your reply.

                      I didn't find any logs in the following location, C:\Oracle\Middleware\EPMSystem11R1\cfgtoollogs
                      Then in this location, C:\Oracle\Middleware\EPMSystem11R1\diagnostics\logs no services folder, i think it will create at the time configuration.

                      Then please tell me where can i find log files?

                      Regards,
                      mady
                      • 8. Re: EPMCFG - 10388, cannot connect to the database, check database information
                        JohnGoodwin
                        The logs are detailed in the documentation - http://docs.oracle.com/cd/E17236_01/epm.1112/epm_install_troubleshooting_1112200/frameset.htm?ch03s09.html

                        Cheers

                        John
                        http://john-goodwin.blogspot.com/
                        • 9. Re: EPMCFG - 10388, cannot connect to the database, check database information
                          Madhusudhan.M
                          Thank you for the link John,
                          In the Common-ocm-install.log, i have find the error:

                          (Mar 19, 2013 5:44:40 AM), Install, com.installshield.wizardx.ascii.ModifyFile, msg2, C:\Oracle\Middleware\EPMSystem11R1\..\jrockit_160_29\bin\java.exe -Djava.io.tmpdir="%TMP%" -Duser.language=en_US -Xms512m -Xmx1024m -jar C:\EPMSoftware\EPMSoftware\wl\wls1036_generic.jar -mode=silent -silent_xml=C:\Oracle\Middleware\EPMSystem11R1\tmp\wl_stage\silent.xml -log=C:\Oracle\Middleware\EPMSystem11R1\diagnostics\logs\install\wl_install.log
                          (Mar 19, 2013 5:45:57 AM), Install, com.installshield.product.actions.DeleteFile, dbg, File C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\EPMIdentityAsserter.jar does not exist


                          Regards,
                          mady
                          • 10. Re: EPMCFG - 10388, cannot connect to the database, check database information
                            JohnGoodwin
                            You are posting install logs and this is about configuration so look at the configuration section e.g. configtool.log–Configuration task output and warning messages

                            Cheers

                            John
                            http://john-goodwin.blogspot.com/
                            • 11. Re: EPMCFG - 10388, cannot connect to the database, check database information
                              Madhusudhan.M
                              Hi,

                              Enumerating not-existing classpath entries:
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\regexp.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 6) file C:\Oracle\Middleware\modules\activation.jar referenced from C:\Oracle\Middleware\modules\glassfish.jaxb_1.1.0.0_2-1-14.jar referenced from C:\Oracle\Middleware\modules\features\weblogic.server.modules_10.3.6.0.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\sapjco.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\regexp.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\http_client.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\oracle_common\modules\oracle.pki_11.1.1\osdt_cert.jar referenced from C:\Oracle\Middleware\oracle_common\modules\oracle.pki_11.1.1\oraclepki.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\emocmcommon.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\modules\xml-apis.jar referenced from C:\Oracle\Middleware\modules\com.bea.core.apache.xalan_2.7.0.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\modules\serializer.jar referenced from C:\Oracle\Middleware\modules\com.bea.core.apache.xalan_2.7.0.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 3) file C:\Oracle\Middleware\oracle_common\modules\com.oracle.cie.xbean-xpath_7.0.0.0\xbean_xpath.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_lcm.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 6) file C:\Oracle\Middleware\modules\jaxb-impl.jar referenced from C:\Oracle\Middleware\modules\glassfish.jaxb.xjc_1.2.0.0_2-1-14.jar referenced from C:\Oracle\Middleware\modules\features\weblogic.server.modules_10.3.6.0.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 3) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\osdt_core3.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt-14.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\log4j-core.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\jnet.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\jcert.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\jnet.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\xmlparserv2.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\emocmcommon.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 6) file C:\Oracle\Middleware\modules\jaxb1-impl.jar referenced from C:\Oracle\Middleware\modules\glassfish.jaxb_1.1.0.0_2-1-14.jar referenced from C:\Oracle\Middleware\modules\features\weblogic.server.modules_10.3.6.0.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 3) file C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\cas_castor.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_lcm.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\sap.logging.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 6) file C:\Oracle\Middleware\modules\jsr173_1.0_api.jar referenced from C:\Oracle\Middleware\modules\glassfish.jaxb_1.1.0.0_2-1-14.jar referenced from C:\Oracle\Middleware\modules\features\weblogic.server.modules_10.3.6.0.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\log4j-core.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\CustomAuth.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 3) file C:\Oracle\Middleware\EPMSystem11R1\common\raframeworkrt\11.1.2.0\lib\logi.crypto1.1.2.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_lcm.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\emocmclnt-14.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\javascript\1.6.5\xbean.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\javascript\1.6.5\js.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\iaik_jce.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\jsse.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 5) file C:\Oracle\Middleware\wlserver_10.3\server\lib\wlw-langx-L10N.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\wlw-langx.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\xmlparserv2.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\com.sap.security.api.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\jsse.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\emocmclnt-14.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\com.sap.security.core.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 6) file C:\Oracle\Middleware\modules\jaxb-api.jar referenced from C:\Oracle\Middleware\modules\glassfish.jaxb_1.1.0.0_2-1-14.jar referenced from C:\Oracle\Middleware\modules\features\weblogic.server.modules_10.3.6.0.jar referenced from C:\Oracle\Middleware\wlserver_10.3\server\lib\weblogic.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\modules\xercesImpl.jar referenced from C:\Oracle\Middleware\modules\com.bea.core.apache.xalan_2.7.0.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\ocm\http_client.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\jcert.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 4) file C:\Oracle\Middleware\EPMSystem11R1\common\SAP\lib\iaik_jce_export.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 2) file C:\Oracle\Middleware\oracle_common\modules\oracle.pki_11.1.1\osdt_core.jar referenced from C:\Oracle\Middleware\oracle_common\modules\oracle.pki_11.1.1\oraclepki.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar
                              Missing (depth 3) file C:\Oracle\Middleware\EPMSystem11R1\ccr\jlib\osdt_jce.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt-14.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\ccr\lib\emocmclnt.jar referenced from C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar

                              Jars check configuration filters: [IncludeFilter[file=null, depth=2, childrenOnly=false], IncludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar, depth=1, childrenOnly=false], ExcludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\oraclepki.jar, depth=2, childrenOnly=true, directory=null], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\common\ADM], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\common\SAP], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\ccr], ExcludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\jakarta-slide-webdavlib.jar, depth=0, childrenOnly=false, directory=null], ExcludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\wlpool.jar, depth=0, childrenOnly=false, directory=null], ExcludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\interop-common.jar, depth=0, childrenOnly=false, directory=null], ExcludeFilter[file=C:\Oracle\Middleware\EPMSystem11R1\common\JDBC\DataDirect\4.0\lib\hyjdbc.jar, depth=0, childrenOnly=false, directory=null], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\common\EssbaseJavaAPI], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\ohs\opmn\lib], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\oracle_common\soa], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\oracle_common\modules\oracle.pki_11.1.1], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\common\essbase-studio-sdk\11.1.2.0\lib], ExcludeFilter[file=null, depth=0, childrenOnly=false, directory=C:\Oracle\Middleware\EPMSystem11R1\opmn]]

                              Total classpath elements to check: 55
                              Check for C:\Oracle\Middleware\modules\com.bea.core.apache.log4j_1.2.13.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.http_client_11.1.1.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\modules\com.bea.core.apache.xalan_2.7.0.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.jsf_1.2.9\glassfish.jstl_1.2.0.1.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\misc\11.1.2.0\json.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\modules\org.apache.ant_1.7.1\lib\ant-nodeps.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\oracle_common\jlib\jewt4.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\oracle_common\modules\org.apache.commons.beanutils_1.6.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.jmx_11.1.1\jmxframework.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\loggers\ODL\1.0.0\lib\epml.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.dms_11.1.1\dms.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\modules\org.apache.ant_1.7.1\lib\ant-launcher.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\oui\jlib\xmlparserv2.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_jrf.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\ctg_custom.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\modules\com.bea.core.apache.xml.serializer_2.7.0.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\interop-sdk.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_j2se.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\modules\org.apache.ant_1.7.1\lib\ant-apache-regexp.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_soa.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\oracle_common\modules\args4j-2.0.9.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\swing-layout-1.0.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\CSS\11.1.2.0\lib\ldapbp.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\audit-client.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\oui\jlib\share.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-config.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\iasprovision.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\modules\javax.mail_1.4.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-wizard.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\CSS\11.1.2.0\lib\css.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\oui\jlib\OraInstaller.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\modules\org.apache.ant_1.7.1\lib\ant-trax.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\epm_lcm.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-common.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\XML\StAX\1.0.1\stax-api-1.0.1.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\wf_eng_agent.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.odl_11.1.1\ojdl.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\J2EE\1.0\j2ee-deployment-api.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\optic.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\oracle_common\modules\velocity-dep-1.4.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\wf_ces_utils.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\modules\net.sf.antcontrib_1.1.0.0_1-0b2\lib\ant-contrib.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\wf_eng_api.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\SharedServices\11.1.2.0\lib\xmlrpc-2.0.1.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\javascript\1.6.5\js.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\modules\org.apache.ant_1.7.1\lib\ant.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\modules\javax.servlet_1.0.0.0_2-5.jar existence succeeded; file depth: 2
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\lib\hit-fnd-config.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\jlib\11.1.2.0\registry-api.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\oracle_common\jlib\share.jar existence succeeded; file depth: 1
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\loggers\Log4j\1.2.14\lib\log4j-1.2.14.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\JakartaCommons\jakarta-commons.jar existence succeeded; file depth: 3
                              Check for C:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\configtool.jar existence succeeded; file depth: 0
                              Check for C:\Oracle\Middleware\oracle_common\modules\oracle.jmx_11.1.1\jmxspi.jar existence succeeded; file depth: 2
                              Jars manifest succeeded
                              Running Environment variables ... Environment variables succeeded
                              Running Inventory existence ... Inventory existence succeeded
                              Running Windows system32 directory ... Windows system32 directory succeeded
                              Preconfig checks passed! Proceeding further

                              ]]
                              • 12. Re: EPMCFG - 10388, cannot connect to the database, check database information
                                Madhusudhan.M
                                [2013-03-19T22:07:38.398-07:00] [EPMINS] [TRACE] [EPMINS-00678] [oracle.EPMINS] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.wizard.CommandLine] Command line parameters:
                                [2013-03-19T22:07:38.414-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: MainHitWizard] trace: Initial user.home: C:\Users\dssadmin, current: C:\Users\dssadmin
                                [2013-03-19T22:07:38.414-07:00] [EPMINS] [TRACE] [EPMINS-00678] [oracle.EPMINS] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.wizard.CommandLine] Command line parameters:
                                [2013-03-19T22:07:38.898-07:00] [EPMCFG] [TRACE] [EPMCFG-05922] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.sw.SoftwareRegistry] Adding Hyperion Home entry...
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.StdStreamsCaptureUtil] Trying to replace System.out and System.err..
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.DeferredOutputStream] DeferredOutputStream created.
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.LoggedOutputStream] LoggedOutputStream created.
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.DeferredOutputStream] DeferredOutputStream created.
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.LoggedOutputStream] LoggedOutputStream created.
                                [2013-03-19T22:07:38.960-07:00] [EPMCMN] [NOTIFICATION] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.log.StdStreamsCaptureUtil] Replaced System.out and System.err.
                                [2013-03-19T22:07:39.023-07:00] [EPMCFG] [TRACE] [EPMCFG-05922] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.sw.SoftwareRegistry] Adding Hyperion Home entry...
                                [2013-03-19T22:07:45.320-07:00] [EPMCFG] [TRACE] [EPMCFG-05922] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.sw.SoftwareRegistry] Adding Hyperion Home entry...
                                [2013-03-19T22:07:45.992-07:00] [EPMCFG] [WARNING] [EPMCFG-01013] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse Relation Storage Configuration task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01012] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse App Server Deployment task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01013] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse Relation Storage Configuration task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01012] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse App Server Deployment task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01013] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse Relation Storage Configuration task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01012] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse App Server Deployment task priority: priority = null
                                [2013-03-19T22:07:46.007-07:00] [EPMCFG] [WARNING] [EPMCFG-01013] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.ConfigToolDocument] Failed to parse Relation Storage Configuration task priority: priority = null
                                [2013-03-19T22:07:46.023-07:00] [EPMCMN] [WARNING] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.ConfigProductMask] Unmatched tasks for product HFM: [clusterRegister]
                                [2013-03-19T22:07:46.023-07:00] [EPMCMN] [WARNING] [EPMCMN-01001] [oracle.EPMCMN] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.ConfigProductMask] Unmatched tasks for product Planning: [licenseActivation]
                                [2013-03-19T22:07:46.054-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.ProductClassLoadersCache] trace: com.hyperion.cis.config.ProductClassLoadersCache instance created
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HPSClusterInfoState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HPSSharedDriveState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HPSLocalDriveState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HPSFilesPathState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: SSWebServicesConfigState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: SSHssConfigState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HSFDataDirectoryState, skipping...
                                [2013-03-19T22:07:46.226-07:00] [EPMCFG] [NOTIFICATION] [EPMCFG-01731] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.ConfigToolWizardLoader] Couldn't find proper class for wizard state: HSFWebServicesConfigState, skipping...
                                [2013-03-19T22:07:47.039-07:00] [EPMCFG] [TRACE] [EPMCFG-01880] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: MainHitWizard] Checking OS type/version/architecture against system requirements...
                                [2013-03-19T22:07:47.039-07:00] [EPMCFG] [TRACE] [EPMCFG-01064] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.CISUtilityHelper] os.name: Windows Server 2008 R2
                                [2013-03-19T22:07:47.039-07:00] [EPMCFG] [TRACE] [EPMCFG-01065] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.CISUtilityHelper] os.version: 6.1
                                [2013-03-19T22:07:47.039-07:00] [EPMCFG] [TRACE] [EPMCFG-01066] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.CISUtilityHelper] os.arch: amd64
                                [2013-03-19T22:07:47.039-07:00] [EPMCFG] [TRACE] [EPMCFG-01067] [oracle.EPMCFG] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.CISUtilityHelper] major os version #: 6; minor os version #: 1
                                [2013-03-19T22:07:47.039-07:00] [EPMINS] [NOTIFICATION] [EPMINS-00007] [oracle.EPMINS] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] Starting wizard.
                                [2013-03-19T22:07:47.039-07:00] [EPMINS] [NOTIFICATION] [EPMINS-00006] [oracle.EPMINS] [tid: 10] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] Wizard state is: OracleInstanceSelectionState
                                [2013-03-19T22:07:51.976-07:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.next
                                [2013-03-19T22:07:52.632-07:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: com.hyperion.hit.registry.exceptions.RegistryException: No database properties could be read
                                [2013-03-19T22:07:52.632-07:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: No database properties could be read
                                [2013-03-19T22:07:52.632-07:00] [EPMCFG] [TRACE] [EPMCFG-05934] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Init Storage] has been started.
                                [2013-03-19T22:07:52.632-07:00] [EPMCFG] [TRACE] [EPMCFG-05934] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Loading CT documents] has been started.
                                [2013-03-19T22:07:52.882-07:00] [EPMCFG] [TRACE] [EPMCFG-05935] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Loading CT documents] has been ended. Execution time [0] sec.
                                [2013-03-19T22:07:52.882-07:00] [EPMCFG] [TRACE] [EPMCFG-05935] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.utils.StopWatch] Task [Init Storage] has been ended. Execution time [0] sec.
                                [2013-03-19T22:07:53.023-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.oracle.reportinganalysis.config.FrameworkServiceConfigurator] trace: DataBase Component details. URL: , driver: , userName:
                                [2013-03-19T22:07:53.101-07:00] [EPMINS] [NOTIFICATION] [EPMINS-00006] [oracle.EPMINS] [tid: 12] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] Wizard state is: ConfigurationState
                                [2013-03-19T22:07:53.382-07:00] [EPMCFG] [TRACE] [EPMCFG-01346] [oracle.EPMCFG] [tid: 13] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.Configurator] Resource bundle com.hyperion.cis.config.i18n.ConfigToolResources found in Provider Services
                                [2013-03-19T22:07:53.398-07:00] [EPMCFG] [TRACE] [EPMCFG-01854] [oracle.EPMCFG] [tid: 13] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RegistryWizardState] No preexisting registry connectivity info found.
                                [2013-03-19T22:07:53.460-07:00] [EPMCFG] [TRACE] [EPMCFG-05922] [oracle.EPMCFG] [tid: 13] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.install.sw.SoftwareRegistry] Adding Hyperion Home entry...
                                [2013-03-19T22:07:53.460-07:00] [EPMINS] [NOTIFICATION] [EPMINS-00006] [oracle.EPMINS] [tid: 13] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.Wizard] Wizard state is: RegistryWizardState
                                [2013-03-19T22:08:15.382-07:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.next
                                [2013-03-19T22:08:15.445-07:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 14] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: No database properties could be read
                                [2013-03-19T22:16:02.429-07:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.next
                                [2013-03-19T22:16:02.460-07:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 15] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: No database properties could be read
                                [2013-03-20T04:11:26.429-07:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.next
                                [2013-03-20T04:11:26.476-07:00] [EPMCFG] [WARNING] [EPMCFG-01001] [oracle.EPMCFG] [tid: 16] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.config.document.Storage] trace: No database properties could be read
                                [2013-03-20T04:12:11.945-07:00] [EPMINS] [TRACE] [EPMINS-00015] [oracle.EPMINS] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.hit.wizard.AbstractWizardAction] Invoked action: navigation.cancel
                                [2013-03-20T04:12:14.320-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.reports.ProductConfigurationStatus] trace: For some reasons out stream is null
                                [2013-03-20T04:12:14.335-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.reports.ProductConfigurationStatus] trace: For some reasons out stream is null
                                [2013-03-20T04:12:14.335-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.reports.ConfigHistoryManager] trace: CONFIG_HISTORY table doesn't exist. Cash audit entry. Id: null. Action: Stop Component: EPM Configurator
                                [2013-03-20T04:12:14.335-07:00] [EPMCFG] [TRACE] [EPMCFG-01001] [oracle.EPMCFG] [tid: 11] [ecid: 0000Jq7VxB74Muzdo1S^pY1HIKGc000005,0] [SRC_CLASS: com.hyperion.cis.config.reports.ConfigHistoryManager] trace: CONFIG_HISTORY table created. Process cash.
                                • 13. Re: EPMCFG - 10368, cannot connect to the database, check database information
                                  Allwin
                                  This might sound silly, I had this issue and was meddling with TNS and other connectivity diagnostics.

                                  But the issue I had was not related to connectivity at all, I was using SYS user in my local Oracle. looks like this is not allowed, I created hadmin user and granted all to that user. when i tried again, it worked.

                                  Regards,
                                  Allwin
                                  • 14. Re: EPMCFG - 10388, cannot connect to the database, check database information
                                    Madhusudhan.M
                                    Hi All,

                                    Oracle support: Database Control Gives Error Message: "Enterprise Manager Is Not Able To Connect to the Database instance" [ID 747945.1]

                                    followed above article, problem solved.

                                    Now, i am able to connect Database.

                                    Thanks for ur all replies and time.

                                    Regards,
                                    mady
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