1 Reply Latest reply: Mar 25, 2013 6:08 PM by Madasamy Murugaboobathi RSS

    Siebel 8.0 Programs Schedule Delete All - Not working

    Madasamy Murugaboobathi
      Hi,

      We are currently using Siebel Marketing 8.0.0 integrated with 10.1.3.4 OBIEE.

      Scenario : When we drill through a specific schedule in a siebel program and try Delete ALL button , it doesnt simply work. But When we do Delete One, it works fine. Its not a show-stopper. But i am getting this strange issue on Delete All Button.

      Causes: The future schedules does not work and hence we need to delete One by one for all the schedules in production

      Exception : This is environment specific. This works fine in other test environments, but not in production.

      I also referred through the Note ID 1299019.1. and this says that there is one particular field in S_SRM_REQUEST not being populated when they delete the scheduled launch in the future day.
      But my issue is, i am not getting any records in S_SRM_REQUEST and there is nothing happening.

      I just want to know how to debug the request as i couldnt change the loglevel in production all of a sudden, for now.

      Thanks for any answers, in advance.

      Regards,
      Madas
        • 1. Re: Siebel 8.0 Programs Schedule Delete All - Not working
          Madasamy Murugaboobathi
          Also,

          when i checked the siebel marketing component WfProcMgr, it shows random errors unnecessarily when there is no actual schedule tasks. One of the error i found is below for which i couldnt find any error information in anywhere, in google and support oracle as well.

          GenericLog GenericError 1 00018ee8514a5f3a:0 2013-03-26 00:27:56 (sisobj.cpp (1288) err=1319739 sys=0) SBL-SVR-09019: Task statistics does not exist
          GenericLog GenericError 1 00018ee8514a5f3a:0 2013-03-26 00:27:56 (sisobj.cpp (1288) err=1319739 sys=0) SBL-SVR-09019: Task statistics does not exist
          GenericLog GenericError 1 00018ee8514a5f3a:0 2013-03-26 00:27:56 (sisobj.cpp (1288) err=1319739 sys=0) SBL-SVR-09019: Task statistics does not exist
          GenericLog GenericError 1 00018ee8514a5f3a:0 2013-03-26 00:27:56 (sisobj.cpp (1288) err=1319739 sys=0) SBL-SVR-09019: Task statistics does not exist

          Please let me know if anybody have faced the same error before.