1 2 3 Previous Next 42 Replies Latest reply: May 3, 2013 11:13 AM by user11952526 RSS

    RW-50011:Error: -System Utilities Availability test has returned an error:1

    user11952526
      Hi,

      Getting the following error while installing EBS 11i(11.5.10) on OEL 5.6 32-bit(x86).

      How to fix this error ???

      ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
      System Utilities Check :
      ------------------------------

      These utilities need to be accessible on your system in order to do administrative tasks.
      command : /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/bin/adchkutl.sh
      Checking for make...     found - /usr/bin/make
      Checking for ld...     found - /usr/bin/ld
      Checking for cc...     found - /usr/bin/cc
      Checking for ar...     found - /usr/bin/ar
      Checking for ksh...     
      Unable to find 'kshell' in path
      Unable to locate all utilities with system path.
      PATH = /usr/bin:/u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/unzip/Linux:/usr/bin:/usr/local/bin:/usr/lib/qt-
      3.3/bin:/usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/root/bin

      RW-50011: Error: - System Utilities Availability test has returned an error: 1
      ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Thanks.
        • 1. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
          Carlo den Otter-Oracle
          Hello,

          Make sure /usr/bin/kshell is installed.
          This should be done by adding package/rpm named 'kdelibs'

          Regards, Carlo den Otter.
          • 2. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
            Hussein Sawwan-Oracle
            Unable to find 'kshell' in path
            Unable to locate all utilities with system path.
            Please see the following docs.

            Unable to find 'kshell' in PATH when executing 'adcfgclone.pl' [ID 451994.1]
            Oracle Applications 11i Installation on OEL5 or RHEL5 [ID 730444.1]

            Thanks,
            Hussein
            • 3. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
              user11952526
              Hi Carlo,

              Thanks for the update!
              I have installed kdelibs rpm, but getting the same error.

              FYI...
              =========================================================================================================

              # uname -a
              Linux linux1.erp.com 2.6.18-238.el5xen #1 SMP Tue Jan 4 16:18:33 EST 2011 i686 i686 i386 GNU/Linux


              # rpm -qa|grep -i kdelibs
              kdelibs-devel-3.5.4-25.0.1.el5_4.1
              kdelibs-3.5.4-25.0.1.el5_4.1
              kdelibs-apidocs-3.5.4-25.0.1.el5_4.1

              =========================================================================================================

              Regards.
              • 4. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                user11952526
                Hi Hussein,

                Thanks for the update!
                As per doc I did the following steps...

                1.) Rename the existing /usr/bin/ld and then create the symbolic link.
                # mv /usr/bin/ld /usr/bin/ld.old
                # ln -s /usr/bin/ld215 /usr/bin/ld

                # ls -l /usr/bin/ld
                lrwxrwxrwx 1 root root 14 Jan 1 00:51 /usr/bin/ld -> /usr/bin/ld215


                2.) Install pdksh rpm, and startrd the "rapidwiz", but getting the same error.
                # rpm -qa|grep -i pdksh
                pdksh-5.2.14-36.el5


                Note : I noticed from *"Oracle Applications Installation Update Notes, Release 11i (11.5.10.2) [ID 316806.1]"*,
                when I tried to install compat-oracle-rhel4-1.0-5.i386.rpm, getting the following error even though its dependencies already installed...Please let me how to install compat-oracle-rhel4-1.0-5.i386.rpm.

                *# rpm -Uvh compat-oracle-rhel4-1.0-5.i386.rpm
                error: Failed dependencies:
                compat-gcc-32 is needed by compat-oracle-rhel4-1.0-5.i386
                compat-gcc-32-c++ is needed by compat-oracle-rhel4-1.0-5.i386
                openmotif21 is needed by compat-oracle-rhel4-1.0-5.i386*


                # rpm -qa|grep -i compat-gcc
                compat-gcc-34-g77-3.4.6-4.1
                compat-gcc-34-c++-3.4.6-4.1
                compat-gcc-34-3.4.6-4.1


                # rpm -qa|grep -i openmotif
                openmotif22-2.2.3-18


                Regards.
                • 5. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                  Kashif M
                  Note : I noticed from *"Oracle Applications Installation Update Notes, Release 11i (11.5.10.2) [ID 316806.1]"*,
                  when I tried to install compat-oracle-rhel4-1.0-5.i386.rpm, getting the following error even though its dependencies already installed...Please let me how to install compat-oracle-rhel4-1.0-5.i386.rpm.

                  *# rpm -Uvh compat-oracle-rhel4-1.0-5.i386.rpm
                  error: Failed dependencies:
                  compat-gcc-32 is needed by compat-oracle-rhel4-1.0-5.i386
                  compat-gcc-32-c++ is needed by compat-oracle-rhel4-1.0-5.i386
                  openmotif21 is needed by compat-oracle-rhel4-1.0-5.i386*
                  in the same note, please refer and download rpms from this location, this path is referred in MOS note and simply install.
                  https://oss.oracle.com/projects/compat-oracle/files/RedHat/

                  thanks
                  • 6. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                    user11952526
                    Hi,

                    Higher version of these rpm's were already installed....


                    *# rpm -Uvh compat-oracle-rhel4-1.0-5.i386.rpm
                    error: Failed dependencies:
                    compat-gcc-32 is needed by compat-oracle-rhel4-1.0-5.i386
                    compat-gcc-32-c++ is needed by compat-oracle-rhel4-1.0-5.i386
                    openmotif21 is needed by compat-oracle-rhel4-1.0-5.i386*


                    *# rpm -qa|grep -i compat-gcc*
                    compat-gcc-34-g77-3.4.6-4.1
                    compat-gcc-34-c++-3.4.6-4.1
                    compat-gcc-34-3.4.6-4.1

                    *# rpm -qa|grep -i openmotif*
                    openmotif22-2.2.3-18


                    Regards.
                    • 7. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                      user11952526
                      Hi Hussein,

                      I have installed all the dependencies and able to install compat-oracle-rhel4-1.0-5.i386.rpm. As per the metalink notes all the required rpm have been

                      installed, but still getting the same error. Please do let me know how to go about it.

                      Thanks.
                      • 8. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                        Hussein Sawwan-Oracle
                        Are you still getting "Unable to find 'kshell' in path" error?

                        Did you download and apply Patch 5972212?

                        Thanks,
                        Hussein
                        • 9. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                          user11952526
                          Hi Hussein,
                          Yes, I am still getting "Unable to find 'kshell' in path".
                          I am doing fresh installation. This patch# 5972212 is for already installed EBS.

                          Thanks.
                          • 10. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                            Hussein Sawwan-Oracle
                            user11952526 wrote:
                            Hi Hussein,
                            Yes, I am still getting "Unable to find 'kshell' in path".
                            I am doing fresh installation. This patch# 5972212 is for already installed EBS.

                            Thanks.
                            What about the workaround solution mentioned in the same doc (setting KSH_VERSION)?

                            What does "echo $KSH_VERSION" return?

                            Thanks,
                            Hussein
                            • 11. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                              user11952526
                              Hi Hussein,

                              # echo $KSH_VERSION
                              @(#)PD KSH v5.2.14 99/07/13.2

                              Now I am through, installation started, but errored out with the following error...
                              rw-50004 error code received when running external process linux

                              From logfile I am pasting the error...
                              *========================================================================================================================================*
                              SQL*Plus: Release 9.2.0.5.0 - Production on Tue Jan 1 00:48:05 2002



                              Copyright (c) 1982, 2002, Oracle Corporation. All rights reserved.



                              Connected.

                              Database closed.

                              Database dismounted.

                              ORACLE instance shut down.

                              Connected to an idle instance.

                              ORACLE instance started.



                              Total System Global Area 581506616 bytes

                              Fixed Size 452152 bytes

                              Variable Size 402653184 bytes

                              Database Buffers 167772160 bytes

                              Redo Buffers 10629120 bytes

                              Database mounted.

                              Database opened.

                              Database closed.

                              Database dismounted.

                              ORACLE instance shut down.

                              Connected to an idle instance.

                              ORACLE instance started.



                              Total System Global Area 581506616 bytes

                              Fixed Size 452152 bytes

                              Variable Size 402653184 bytes

                              Database Buffers 167772160 bytes

                              Redo Buffers 10629120 bytes

                              Database mounted.

                              Database opened.

                              declare

                              *

                              ERROR at line 1:

                              ORA-12712: new character set must be a superset of old character set

                              ORA-06512: at line 16





                              Disconnected from Oracle9i Enterprise Edition Release 9.2.0.5.0 - Production

                              With the Partitioning, OLAP and Oracle Data Mining options

                              JServer Release 9.2.0.5.0 - Production

                              ADX-1101 : Rapid Install characterset conversion failed

                              Error found while running addbccnv.sql

                              Cannot convert database characterset

                              RW-50010: Error: - script has returned an error: 1
                              RW-50004: Error code received when running external process. Check log file for details.
                              Running Database Install Driver for PRD1 instance

                              Succesfully changed Permissions for /u01/prd1/prd1db/9.2.0/appsutil/log/PRD1_linux1
                              Processing DriverFile = /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/template/adridb.drv
                              Running Instantiation Drivers for /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/template/adridb.drv
                              instantiate file:
                              source : /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/template/adrun9i.sh
                              dest : /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrun9i.sh
                              backup : /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrun9i.sh to /u01/prd1/prd1db/9.2.0/appsutil/out/PRD1_linux1/templbac/adrun9i.sh
                              setting permissions: 755
                              setting ownership: oraprd1:dba
                              instantiate file:
                              source : /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/template/adrundb.sh
                              dest : /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrundb.sh
                              backup : /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrundb.sh to /u01/prd1/prd1db/9.2.0/appsutil/out/PRD1_linux1/templbac/adrundb.sh
                              setting permissions: 755
                              setting ownership: oraprd1:dba
                              Step 0 of 5

                              Command: /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrun9i.sh

                              Step 1 of 5: Doing UNIX preprocessing
                              Executing: chmod -R 777 /etc/oraInventory
                              chmod -R 777 /etc/oraInventory has succeeded

                              Processing Step 1 of 5

                              Step 1 of 5

                              Command: /u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrundb.sh

                              Step 2 of 5: Doing UNIX preprocessing
                              Executing: chmod -R 777 /etc/oraInventory
                              chmod -R 777 /etc/oraInventory has succeeded

                              Processing Step 2 of 5

                              Executing: su oraprd1 -c "/u01/prd1/prd1db/9.2.0/temp/PRD1_linux1/adrundb.sh APPS APPS"

                              ORA-12712: new character set must be a superset of old character set

                              ORA-06512: at line 16



                              Disconnected from Oracle9i Enterprise Edition Release 9.2.0.5.0 - Production

                              With the Partitioning, OLAP and Oracle Data Mining options

                              JServer Release 9.2.0.5.0 - Production

                              ADX-1101 : Rapid Install characterset conversion failed

                              Error found while running addbccnv.sql

                              Cannot convert database characterset

                              STARTED INSTALL PHASE : DATABASE : Tue Jan 1 00:52:58 IST 2002

                              Preparing environment to install databases ...

                              Setting LD_LIBRARY_PATH to - /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/lib/Linux -

                              Setting PATH to - /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/jre/Linux/1.4.2//lib/rt.jar:/u01/eds/stage/EBS_11i-

                              11.5.10_For_Linux_
                              32-bit/startCD/Disk1/rapidwiz/jre/Linux/1.4.2//lib/i18n.jar:/u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-

                              bit/startCD/Disk1/rapidwiz/jlib/java:/u01/eds/stage/EB
                              S_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/jlib/xmlparserv2.zip -

                              Setting CLASSPATH to - /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/jre/Linux/1.4.2//lib/rt.jar:/u01/eds/stage/EBS_11i-

                              11.5.10_For_L
                              inux_32-bit/startCD/Disk1/rapidwiz/jre/Linux/1.4.2//lib/i18n.jar:/u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-

                              bit/startCD/Disk1/rapidwiz/jlib/java:/u01/eds/sta
                              ge/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/jlib/xmlparserv2.zip -

                              ... installing a fresh install database



                              runProcess_6

                              Statusstring Performing database characterset conversion



                              adsvdcnv.sh started at Tue Jan 1 00:52:58 IST 2002





                              The environment settings are as follows ...



                              ORACLE_HOME : /u01/prd1/prd1db/9.2.0

                              ORACLE_SID : PRD1

                              TWO_TASK :

                              PATH :

                              /u01/prd1/prd1db/9.2.0/Apache/perl/bin:/u01/prd1/prd1db/9.2.0/bin:/usr/bin:/usr/sbin:/u01/prd1/prd1db/9.2.0/jre/1.4.2/bin:/usr/ccs/bin:/b
                              in:/usr/bin/X11:/usr/local/bin:/usr/bin:/usr/bin:/u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-

                              bit/startCD/Disk1/rapidwiz/unzip/Linux:/usr/bin:/usr/local/bin:/u
                              sr/lib/qt-3.3/bin:/usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/root/bin

                              LD_LIBRARY_PATH : /u01/prd1/prd1db/9.2.0/lib:/usr/X11R6/lib:/usr/openwin/lib:/u01/prd1/prd1db/9.2.0/ctx/lib



                              Executable : /u01/prd1/prd1db/9.2.0/bin/sqlplus





                              SQL*Plus: Release 9.2.0.5.0 - Production on Tue Jan 1 00:52:58 2002



                              Copyright (c) 1982, 2002, Oracle Corporation. All rights reserved.



                              ERROR:

                              ORA-01035: ORACLE only available to users with RESTRICTED SESSION privilege
                              *========================================================================================================================================*

                              Note : Database and database listener got started... Please let me know how to fix this...
                              # ps -ef|grep -i pmon
                              oraprd1 23652 1 0 00:48 ? 00:00:00 ora_pmon_PRD1

                              # ps -ef|grep -i tns
                              oraprd1 23239 1 0 00:45 ? 00:00:00 /u01/prd1/prd1db/9.2.0/bin/tnslsnr PRD1 -inherit

                              Thanks.
                              • 12. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                                Hussein Sawwan-Oracle
                                ERROR at line 1:

                                ORA-12712: new character set must be a superset of old character set

                                ORA-06512: at line 16
                                Did you chose any characterset when you ran the installer?

                                OERR: ORA-12712 new character set must be a superset of old character set [ID 71968.1]
                                Changing the NLS_CHARACTERSET From AL32UTF8 / UTF8 (Unicode) to another NLS_CHARACTERSET [ID 1283764.1]
                                Database Character Set Healthcheck [ID 225938.1]
                                Running Instantiation Drivers for /u01/eds/stage/EBS_11i-11.5.10_For_Linux_32-bit/startCD/Disk1/rapidwiz/template/adridb.drv
                                Please avoid using names like "EBS_11i-11.5.10_For_Linux_32-bit" for the directory name.

                                Thanks,
                                Hussein
                                • 13. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                                  user11952526
                                  Hi Hussein,

                                  I am taking the default character set as...

                                  Database character set : US7ASCII
                                  APPL_TOP character set : US7ASCII
                                  IANA character set : US7ASCII

                                  Do I need to change the default character set, if so which one should I take ???

                                  Note : As advised, I have changed the stage path and now it is */u01/stage/EBS-11i/*

                                  Thanks.
                                  • 14. Re: RW-50011:Error: -System Utilities Availability test has returned an error:1
                                    Hussein Sawwan-Oracle
                                    I am taking the default character set as...

                                    Database character set : US7ASCII
                                    APPL_TOP character set : US7ASCII
                                    IANA character set : US7ASCII

                                    Do I need to change the default character set, if so which one should I take ???
                                    It depends on what languages you are planning to install -- Please see the following docs for details.

                                    AL32UTF8 / UTF8 (Unicode) Database Character Set Implications [ID 788156.1]
                                    Which Character Set Supports Which Language [ID 62421.1]
                                    Oracle Applications 11i Internationalization Guide [ID 333785.1]
                                    Note : As advised, I have changed the stage path and now it is */u01/stage/EBS-11i/*
                                    I would avoid using hyphen -- Use /u01/stage11i or /u01/stage/EBS11i instead.

                                    Thanks,
                                    Hussein
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