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Beehive Web conferencing has similar capabilities to STRTC and the transfer of files between the server and the client is not one of our capabilities - the system allows co-browsing to be enabled to allow the customer to show the support staff the problem in situ and the capability exist for the support staff to control the remote users desktop - with their approval should it be thought valuable to solving the problem. The session can also be recorded.
So we cannot do anything on the remote PC without their knowledge and approval.
File movement between support and the customer is done via the Oracle Support portal not the web conferencing system.