once I introduce my user and password , SGD stay loading ... my users connect to server through a public IP address. Sometimes they get to connect to server using the command ipconfig /flushdns before connecting what happen? the issue happens with any computer no matter the ISP. what can I do to avoid this problem? what should i ckeck? i have re installed java many times. My SGD version is
Oracle Secure Global Desktop for x86 Linux kernel 2.6+ (4.61.911)
is necessary to Install the Oracle Secure Global Desktop Client?
If you are using Windows and Java 7 Update 21, there is a known issue which has a patch available search My Oracle Support for Document "Windows Clients Connecting to Secure Global Desktop are Redirected to Loading Page, then Prompted to Download Client after Updating Java Plugin [ID 1546161.1]"
If your not using the above JRE/OS combination, you will need to open an SR via MOS to triage the issue with SGD Support. The Administrator Guide also includes some common java related issues.