We currently are working in PLM 6.1.1 and users are experiencing Export/Import Issues, the error appears frequently with several users.
1. A new token is generated from our QA environment
2. The user logs into Dev and transfers the token
3. In the export ADMIN area the user selects a section
4. In the QA environment the user schedules the import
5. The import is scheduled however the error is received after a few mins
The security token could not be authenticated or authorized ---> The directory service is unavailable.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters)
at Xeno.Prodika.XenoDoc.Handlers.DRL.DrlService.GetAttachment(tIdentifier Identifier)
at Xeno.Prodika.XenoDoc.Handlers.DRL.DrlWebServiceLifecycleHandler.Load(IXDocument xdoc, String pkid)
at Xeno.Prodika.XenoDoc.BaseLibraryManager.LoadDocumentPhaseII(IXLibraryConfiguration libConfig, IXDocument xdoc, String pkid)
at Xeno.Prodika.XenoDoc.BaseLibraryManager.LoadDocument(String pkid)
at Xeno.Prodika.ExportImport.DataExchange.ImportRequestProcessor.ProcessRequest(IApplicationManager applicationManager, IImportRequestQueue request)
This error can be difficult to reproduce but occurs periodically.
This is likely a DRL issue. verify DRL is configured correctly and a valid PLM4P user is setup in the setup assistant. in addition, make sure you added the new app in IIS for DRLService (this is a doc bug we are correcting that we failed to include in the 611 guide). verify you can attach and then open an attachment on a material spec.