1 Reply Latest reply on Jul 12, 2013 8:55 AM by 9e531b94-0fb3-413f-8d64-3d98472a9672

    Customer Name on Sales Order not in Data Collections




      I am looking for some help. My company just did an upgrade from 11i to R12 in the middle of May. As part of the upgrade we installed ASCP. We have noticed that certain customers are not being collected when running Standard Data Collections. We have open sales orders in the system for the customer. The sales order are being collected properly and appear in the plan. When we show the Customer field in the 'Supply/Demand Screen' in ASCP, the field is blank for select customers. Is there anything on the customer master or sales order line that would prevent the customer name from being collected? Any insight would be helpful.