Hardware

Hi,

Sorry you're having the heartbeat failure problem.

Does "asr test_connection" work correctly?

You can review the log files in /var/opt/SUNWsasm/logs.

If you need assistance resolving the problem, you can open a service request for the ASR Support Team via My Oracle Support [http://support.oracle.com].

Best Regards,

Wayne Seltzer

ASR Product Manager

Oracle Services

Hi Wayne,

Thanks for the reply.

the machine doesn't install with asr tools, asr_connection doesn't work here

From the sw-asr.log it show there is connection to transport oracle. I had check on the network but all is fine

Can you tell what the problem means here

Jun 24, 2013 5:50:39 AM com.sun.svc.common.TransportService sendHeartbeatMessage

WARNING: DTS warning :Connection to https://transport.oracle.com refused Retrying..

Jun 24, 2013 5:50:39 AM com.sun.svc.common.TransportService sendHeartbeatMessage

WARNING: DTS warning :Connection to https://transport.oracle.com refused Retrying..

Jun 24, 2013 5:50:39 AM com.sun.svc.common.TransportService sendHeartbeatMessage

WARNING: DTS warning :Connection to https://transport.oracle.com refused Retrying..

Jun 24, 2013 5:50:39 AM com.sun.svc.common.TransportService sendHeartbeatMessage

SEVERE: Failed to send message to transport queue

Jun 24, 2013 5:50:39 AM com.sun.svc.activation.impl.ManageAssetService generateHeartbeat

WARNING: Failed to generate heartbeat for OASM ASR Plugin due to transport problem.

Aside for 2nd ques, I had no idea how to escalated SR to support.oracle.com, do you have the template to create the SR?

Thanks,

Looking forward your reply.

Jack

hi anyone know the answer?

i try to ping to https://transport.oracle.com/v1/queue/asr-heartbeat from the server but it's fails.

If this is the reason the ASR Man can't talk to Oracle Transport How do I know whether the problem came from internal network or the ASR Man doesn't work normally.

Can someone share the expertise here?

Thanks,

Jack

Jack,

The ASR Manager installation and operations guide  (on http://oracle.com/asr ... Documentation ... )

includes troubleshooting instructions:

4.12.5 Test Connectivity from the ASR Manager to Oracle

The following procedure can be used to confirm proper communication between the ASR Manager and Oracle's ASR backend systems. 

1. Complete one of the following steps from the ASR Manager to verify connectivity to Oracle's ASR backend systems:

   • Using telnet:

     telnet transport.oracle.com 443 

   • Using a web browser:

     https://transport.oracle.com/v1/ 

     The web page should indicate that the Data Transport Service is operating.

   • Using the wget utility:

     • For Solaris:

       /usr/sfw/bin/wget https://transport.oracle.com/v1/ 

     • For Linux:

       wget https://transport.oracle.com/v1/ 

     Note:

     "Unable to locally verify the issuer's authority" is an expected error.
2. Determine if your network's DNS configuration is able to resolve transport.oracle.com. You may need to configure your firewall to enable outbound Internet access to transport.oracle.com.

   If DNS is not available on the ASR Manager host, you may need to manually add an entry for transport.oracle.com and its IP address to the /etc/hosts file. Use any DNS lookup service on the Internet to determine the IP address for transport.oracle.com.

3. You may need to contact your network administrator for assistance. Refer to "Network Connection Requirements" for the specific ASR network requirements.
1. If the results of the above commands do not indicate the Data Transport Service is operating, you must resolve your network connection issue. Listed below are possible resolutions:

   • If you use a proxy server, the issue could be that the proxy information has not yet been configured to ASR and OASM. This is done by registering ASR, as discussed in the following procedure.

Best Regards,

Wayne