3. 1st Reminder after 24hrs to inform manager that he needs to approve the Journal Entry
4. 2nd Reminder after 48 hrs to manager
5. Escalation mail ( FYI) to Manager's manager ( skip manager) , informing that his Direct report has not approved the JE
6. Final reminder to manager for JE approval
7. Auto rejection of Jounral AE
We were able to perform step 1-4 but, we are stuck on step 5. Reminders notification that we configured are canceled out . Since we are not sending cancellation mails, there is no escalation mail to skip manager.
Step 6 and 7 are working fine.
Can you please suggest us what are we missing here?