This discussion is archived
4 Replies Latest reply: Jul 16, 2013 6:06 AM by McW (Oracle) RSS

Unable to access storage 2530

raja yogi Newbie
Currently Being Moderated

Hi Friends,

After did a factory reset of my 2530 storage i am unable to access now even controller IP's are not pinging. I tried via serial but terminal does not accepting the break signal .

 

Controller boot messg;

ú

-=<###>=-

Attaching interface lo0... done

 

 

Adding 9766 symbols for standalone.

Error

06/26/13-09:18:34 (GMT) (tRootTask): NOTE:  I2C transaction returned 0x0423fe00

 

 

 

 

 

 

 

 

Reset, Power-Up Diagnostics - Loop 1 of 1

3600 Processor DRAM

     01 Data lines                                                  Passed

     02 Address lines                                               Passed

3300 NVSRAM

     01 Data lines                                                  Passed

5900 Ethernet 91c111 #1

     01 Register read                                               Passed

     02 Register test                                               Passed

3A00 NAND Flash

     06 Bad Blocks Test                                             Passed

2310 Application Accelerator Unit

     01 AAU Register Test                                           Passed

6D00 LSI SAS 1068 IOC--Base Board

     01 IOC Register Read Test                                      Passed

     02 IOC Register Address Lines Test                             Passed

     03 IOC Register Data Lines Test                                Passed

6D01 LSI SAS 1068 IOC--Host Card

     01 IOC Register Read Test                                      Passed

     02 IOC Register Address Lines Test                             Passed

     03 IOC Register Data Lines Test                                Passed

3900 Real-Time Clock

     01 RT Clock Tick                                               Passed

Diagnostic Manager exited normally.

 

 

 

 

Current date: 06/26/13  time: 09:06:41

 

 

Send <BREAK> for Service Interface or baud rate change

06/26/13-09:18:51 (GMT) (tRAID): NOTE:  Set Powerup State

06/26/13-09:18:51 (GMT) (tRAID): NOTE:  SOD Sequence is Normal, 0

06/26/13-09:18:52 (GMT) (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.

06/26/13-09:18:53 (GMT) (tRAID): NOTE:  lost persistent dq data because buffer was modified or size changed.

06/26/13-09:18:57 (GMT) (tRAID): NOTE:  Initiating Drive channel: ioc:0 bringup

06/26/13-09:19:00 (GMT) (tRAID): NOTE:  IOC Firmware Version: 00-24-64-00

06/26/13-09:19:03 (GMT) (tNetCfgInit): NOTE:  Network Ready

06/26/13-09:19:09 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:0 phy:0 prevNumActivePhys:2 numActivePhys:2

06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:0 phy:1 prevNumActivePhys:2 numActivePhys:2

06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:2 prevNumActivePhys:2 numActivePhys:2

06/26/13-09:19:10 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:3 prevNumActivePhys:2 numActivePhys:2

06/26/13-09:19:10 (GMT) (tSasCfg011): NOTE:  Alt Controller path up - chan:0 phy:18 itn:1

06/26/13-09:19:10 (GMT) (tSasCfg019): NOTE:  Alt Controller path up - chan:1 phy:16 itn:2

 

  We dont have oracle support for this, please help to resolve.

 

Thanks

Bharathiraja

  • 1. Re: Unable to access storage 2530
    Pascal Kreyer - Oracle Expert
    Currently Being Moderated

    If this doesn't work, then maybe is your terminal emulator not able to send a break. Please check your terminal manual if this is possible to do this.

    Are you using the right cable with the correct pinout ?

  • 2. Re: Unable to access storage 2530
    raja yogi Newbie
    Currently Being Moderated

    Hi Pascal,

    Thank you for your response. I am using the connector and cable which came with the storage and i am getting proper booting messages also. The same way i can able to break signal to another storage (same model). If i press "S" to access service interface menu it is not working.

     

    (tRootTask): NOTE:  I2C transaction returned 0x0423fe00  <------------------- What is the cause for this error?



    Thanks

  • 3. Re: Unable to access storage 2530
    Pascal Kreyer - Oracle Expert
    Currently Being Moderated

    Maybe can an ST2530 expert give an answer for this message and if this is critical issue and related to your break problem.

  • 4. Re: Unable to access storage 2530
    McW (Oracle) Explorer
    Currently Being Moderated

    This may be a bit late as a reply but just for sake of learning,   the messages shown are just boot up sequence,   including the "NOTE: I2C transaction ..." message which are all part of the boot up diagnostics,   that's not indicative of a problem or cause of problem.

     

    The fact that you have tried the same serial port connection on another array and worked,  then the only logical conclusion is that the problem 2530 has a faulty controller, whether the serial port is faulty or a larger problem with the controller itself, or a firmware lockup.

     

    Physically inspecting the controller's 7-segment display after boot up would provide a clue on the state of the array, if it is not showing a solid tray no. as per normal operation,  then the display is showing a diagnostic code.

     

    At some point in time,  Support Services will be needed to either diagnose (interpret the 7-segment display or further data collection) or to fix (some invasive procedure through debug interface or replace controller).

Legend

  • Correct Answers - 10 points
  • Helpful Answers - 5 points