5 Replies Latest reply: Jul 10, 2013 11:01 AM by Hussein Sawwan-Oracle RSS

    iSupplier Time out  for larger PO's

    Shankar.1012213

      Hi ,

       

      Isupplier page is getting timed for larger PO's.

       

      We the user clicks the print PO button,it submits a program which takes more than 10Mins of time to complete but the isuuplier page times out after 5 Mins of time.

      We also tried increasing the timeout values in httpd.conf and httpds.conf files but still the issue persists.

       

      Kindly provide your inputs to resolve the issue.

       

      Regards

      Shankar

        • 1. Re: iSupplier Time out  for larger PO's
          Hussein Sawwan-Oracle

          Please post the details of the application release, database version and OS.

           

          What is the concurrent program name?

           

          What is the complete error message?

           

          Can you find any errors in Apache log files?

           

          Please post the contents of concurrent request log file here.

           

          Thanks,

          Hussein

          • 2. Re: iSupplier Time out  for larger PO's
            Shankar.1012213

            What is the concurrent program name?

             

            ANS:ARM PO Print Archive Report which takes 1 min for smaller PO's and for larger

             

            What is the complete error message?

             

            ANS : This error we are getting before the program completes (ie After 5 Mins)

            Proxy Error:

            Proxy server received an invalid response from the upstream server.

            could not find the file in $APPLCUST_TOP/poarm/xxfilename.out.

             

            Can you find any errors in Apache log files?

             

            Ans: No Error message is reported in the alert log.

             

            Please post the contents of concurrent request log file here.

             

            Will post the same shortly. No error in the request log file.

             

            Regards

            Shankar

            • 3. Re: iSupplier Time out  for larger PO's
              Hussein Sawwan-Oracle

              Please post the details of the application release, database version and OS.


              ANS:ARM PO Print Archive Report which takes 1 min for smaller PO's and for larger


              Is this a custom report or seeded one? What is the short name of this CP?


              ANS : This error we are getting before the program completes (ie After 5 Mins)

              Proxy Error:

              Proxy server received an invalid response from the upstream server.

              could not find the file in $APPLCUST_TOP/poarm/xxfilename.out.

               

              What is the type of the report?

               

              If this is a custom report, do you use/generate xxfilename.out file?

               

               

              Can you find any errors in Apache log files?

               

              Ans: No Error message is reported in the alert log.

               

              What about Apache log files?

               

              Will post the same shortly.

              OK.

               

              No error in the request log file


              How do you get the error (Proxy Error) then?


              Thanks,

              Hussein

              • 4. Re: iSupplier Time out  for larger PO's
                Shankar.1012213

                Hi ,


                1. Is this a custom report or seeded one? What is the short name of this CP?

                Ans:This is a custom Program

                2. What is the type of the report?

                Ans: The output is generated as PDF format.

                3. How do you get the error (Proxy Error) then?

                Ans: when we click the print PO button ,a window POP's up and tries to download the file from the server and the  output is in PDF format.

                 

                Regards

                Shankar

                • 5. Re: iSupplier Time out  for larger PO's
                  Hussein Sawwan-Oracle

                  Have you checked Apache log files and the application.log for any errors?

                   

                  Can you find the output file generated on the server (under $APPLCSF/$APPLOUT directory)?

                   

                  Thanks,

                  Hussein