3 Replies Latest reply: Sep 24, 2013 12:59 PM by user12883452 RSS

    netRetryCount and netRetryInterval issue in smart view

    949585

      Hi ,

       

      Few of the users are facing one strange issue while uploading/Retreving the data through Smart View. They are getting below error.

      "The Request Timed Out.Contact Admnistrator to increase netRetryCount and netRetryInterval." I found some of the solutions on forum and tried to apply same however I havent got any success.

      I tried below two solutions.

      1.   We tried to modify IE registry settings.

      2.    Add the following entries to
      the essbase.properties file and restart the APS on Application server

      netRetryCount=6000
      netConnectRetry=30

      netDelay=2000

      netSocketTimeOut=20000

       

      Out of above two solutions changing the registry setting ( Solution 1 ) partially resolved the issue. It worked when changes applied, but after a restart of the system user is still having the same issue.

      Could you please suggest where would be the problem and the solution to resolve the same !