3 Replies Latest reply: Oct 21, 2013 10:25 PM by Srinath Menon-Oracle RSS

    Inbound Refinery Issue Causing Assets to Stay in GenWWW Status in UCM

    user566449

      I have DAM Converter using Digital Media Graphics to create renditions in IBR. I have verbose logging enabled on IBR. Assets are getting GenWWW status and not being released in UCM. Here is the error I see in IBR log:

       

      Log entry for conversion job '483':

      Loading set name 'BasicRenditions'

      Writing Search Export resource file.

      Launching Search Export

      Starting to create the 'Web' rendition of type 'web'

      The 'Web' rendition failed. The engine reported the following error: <undefined>

      Finished the 'Web' rendition.

      Starting to create the 'Thumbnail' rendition of type 'thumbnail'

      The 'Thumbnail' rendition failed. The engine reported the following error: <undefined>

      Finished the 'Thumbnail' rendition.

      Starting to create the 'Preview' rendition of type 'preview'

      The 'Preview' rendition failed. The engine reported the following error: <undefined>

      Finished the 'Preview' rendition.

      Analyzing results for rendition 'Web'.

      The rendition 'Web' was not created successfully.

      Analyzing results for rendition 'Thumbnail'.

      The rendition 'Thumbnail' was not created successfully.

      Analyzing results for rendition 'Preview'.

      The rendition 'Preview' was not created successfully.

      Copy rendition 'Native File' as the primary rendition.

       

      Log entry for conversion job '483':

      Step DigitalGraphicRenditions completed.

       

      Log entry for conversion job '483':

      Step DigitalGraphicRenditions forced conversion to be incomplete with error: One or more renditions failed to convert successfully.

       

      IBR Version - 11gR1-11.1.1.6.0-idcprod1-111219T111403 (Build:7.3.3.183)

      UCM Version  - 11gR1-11.1.1.6.0-idcprod1-111219T111403 (Build:7.3.3.183)


      Has anyone seen this error before and have any advice to help me with this?


      Thank you,


      Randy