We are using PTO Models in iStore.During account merge it was observed that pto models exist in shopping cart are not getting copied to new account after account merge.Is this standard behaviiour or do we need to do any additional setups in istore for merge to be happen for configured models or is it a bug
The Party Merge should be run and then the Account Merge.
I did not find any known issues.
The details of the active cart are moved from one customer party to the other and updated in the IBE_ACTIVE_QUOTES_ALL. This table includes the reference to the quote_header_id of the active cart/quote. The details for the pto item would be in the aso_quote_line_details associated with the quote_header_id.
Please open a new SR to address the reported behavior.