9 Replies Latest reply: Sep 29, 2009 3:36 PM by 723295 RSS

    "Service Temporarily Unavailable" PLEASE HELP

    162575
      Everytime I try to access the portal home page I get this error.

      "Service Temporarily Unavailable
      The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. "

      I have read through tons of documentation, but have not been successful in resolving the issue. I get this error in the error_log file

      "[Mon May 06 10:08:45 2002] [error] mod_plsql: /pls/portal30/portal30.home HTTP-503 ORA-12640 <B>Proxy log On failed.</B><BR>Please verify that you have specified correct connectivity information i.e. username, password & connect-string in the DAD"

      I checked out the settings in the DAD file and everything looks ok. I can access the database with the portal30 username and pass through SQL+ under the database home. I need detailed instructions on how to resolve this issue, because I am new to the system. Thanks in advance for your help.

      Best Regards,
      Chris
        • 1. re:
          3004
          Try giving the database connection information as <database_host_name>:<database_port>:<database_instance_name> in the wdbsvr.app file. For eg, foo.domain.com:1521:orcl
          • 2. re:
            162575
            I tried using the connect string as the URL but I get a syntax error. Here is what I have for wdbsvr.app. When I connect to the server through IE, I use 457cost.cimvision.com:7778.

            ;
            [WVGATEWAY]
            defaultDAD = portal30
            administrators = all
            adminPath = /admin_/
            admindad = portal30
            ;upload_as_long_raw =
            ;upload_as_blob =
            ;debugModules =
            ;
            [DAD_portal30]
            connect_string = 457cost.cimvision.com:1526:DB817
            password = portal30
            username = portal30
            default_page = portal30.home
            document_table = portal30.wwdoc_document
            document_path = docs
            document_proc = portal30.wwdoc_process.process_download
            upload_as_long_raw =
            upload_as_blob = *
            reuse = Yes
            connmax = 10
            enablesso = Yes
            pathalias = url
            pathaliasproc = portal30.wwpth_api_alias.process_download
            ;name_prefix =
            ;always_describe =
            ;after_proc =
            ;before_proc =
            ;
            [DAD_portal30_sso]
            connect_string = 457cost.cimvision.com:1526:DB817
            password = portal30_sso
            username = portal30_sso
            default_page = portal30_sso.wwsso_home.home
            document_table = portal30_sso.wwdoc_document
            document_path = docs
            document_proc = portal30_sso.wwdoc_process.process_download
            upload_as_long_raw =
            upload_as_blob = *
            reuse = Yes
            connmax = 10
            enablesso = Yes
            pathalias = url
            pathaliasproc = portal30_sso.wwpth_api_alias.process_download
            ;name_prefix =
            ;always_describe =
            ;after_proc =
            ;before_proc =
            ;
            [DAD_sample]
            connect_string = sample-tcp
            password = sample
            username = sample
            default_page = sample.home
            document_table = sample.wwdoc_document
            document_path = docs
            document_proc = sample.wwdoc_process.process_download
            upload_as_long_raw =
            upload_as_blob = *
            reuse = Yes
            connmax = 10
            enablesso = Yes
            pathalias = url
            pathaliasproc = sample.wwpth_api_alias.process_download
            ;name_prefix =
            ;always_describe =
            ;after_proc =
            ;before_proc =
            ;
            Thanks for your help,
            Chris
            • 3. re:
              3004
              BTW, What is the version of your Portal ? The <host>:<port>:<sid> format is supported only from iAS 1.0.2.2
              • 4. re:
                16764
                Try replacing "connect_string = 457cost.cimvision.com:1526:DB817" with simply "DB817", and make sure DB817 is a valid tnsnames.ora entry you can tnsping.

                For me, this was required when portal database and 9iAS were installed on different servers, even if some of the docs said otherwise.
                • 5. re:
                  16764
                  make that "connect_string=DB817"
                  • 6. re:
                    272461
                    Hi,
                    I have this problem this morning. It was my BIOS clock that has reset, i.e. the time was wrong.
                    • 7. re:
                      293797
                      If you were able to solve the above problem...please post it on this forum, it will be really helpful.
                      Thanks
                      • 8. re:
                        293797
                        If you were able to solve the above problem...please post it on this forum, it will be really helpful.
                        Thanks
                        • 9. re:    "Service Temporarily Unavailable"
                          723295
                          I have resolve this problem. Try to change key SQLNET.AUTHENTICATION_SERVICES in sqlnet.ora:

                          SQLNET.AUTHENTICATION_SERVICES=(NONE)

                          Edited by: PaZso on 2009.09.29. 22:35