Hi, While defining "Approval Groups" and in the Account Range section, select 0 as min value and 9 as max value. Ex: if account segemnt has 5 digits then 00000 will be min value and 99999 as Max value. Repeat the same for all other segments and try to approve. Thanks -Arif.
Thanks for your reply
Account ranges are setup for both users
User able to approve PO within his limit, if it exceeds limit not going to supervisor approval
Any other points r there to check the issue?
Try setting "Forward Method" as direct for the Std PO in Document Types.
I have tested with forward method as direct, still it is not going through.
Check if user id has been created for the supervisor and the correct employee has been attached to the user.