We have added promotional code. Its for 10% discount. But as we add code number still at item level discount is not calculated.
So if any setup is missing plz tell. We are using 11i.
Confirm your setups are as per the example in:
How to use Promotion Codes in iStore Shopping Cart (Doc ID 156009.1)
Check qualifiers on this modifier -
Remove and re-add one by one to determine if any are problematic
Please check above items to isolate possible setup issues.