2 Replies Latest reply: Oct 7, 2013 12:52 PM by 1037805 RSS

    'XML Load Error: Invalid xml declaration', SV Version 11.1.2.2.300 (Build 070)

    1037805

      Hi,

       

      One of our Smart View users has a new issue with their SV connection.  While woking in an ad hoc grid, they switched some defined member names/descriptions around, and then suddenly recieved the error "XML Load Error: Invalid xml declaration"  They were then unable to get past this error - even after completely logging out of the company portal and then logging back in.  They would get to the point of selecting a Workspace app to connect to under the Shared Connections panel to establish a new ad hoc connection, but then this error would always appear.

       

      Any ideas/suggestions on a solution?

       

      Thanks!

        • 1. Re: 'XML Load Error: Invalid xml declaration', SV Version 11.1.2.2.300 (Build 070)
          Hyp201207

          Classic error with SmartView. The problem is that a user's last refreshed point of view is stored in the tables. This is a double edged sword (nice part is it's efficient/downside is it breaks sometimes).

           

          The solution to this issue is to remote into the SQL database behind HFM. Expand "Databases" -> HYPHFM (or the like) -> Tables -> Find your application_USERPARAMS -> right click and edit top 200 rows. Find that users "USERMBRSEL" and delete the record.

           

          This should reset the stored point of view and allow the user to continue per normal.

           

          The way to confirm my diagnosis is correct is to test whether this user can access another application with his smartview, as this error is application specific.

          • 2. Re: 'XML Load Error: Invalid xml declaration', SV Version 11.1.2.2.300 (Build 070)
            1037805

            Thank you everyone for your answers - we really appreciate it!  As it turns out, Hyp201207's solution was spot-on.  We executed the following steps:

             

            1. Made a full backup of the database before attempting any direct changes in HFM repository.

            2. Ran the following query to reset the user's POV:

             

            DELETE FROM <appname>_USERPARAMS WHERE Username like '<username>@%' and Parameterkey = 'UserMbrSel'

             

            < appname> = (The company's HFM App name)

            <username> = (The affected user's User ID)

             

            3. Requested the user to login to Smart View and verify that he could connect - at which point in time he was successfully able to do so.

             

            Thanks again!