We are using the BIapps service analytics and which my end-user want the reports need TAT(Turn around time) based reports taken by the user to close a particular SR in dashboard as well as also want the fallow up calls details for the particular SR and if once again the SR is raised on same issue which he want to show in separate report.
The data base we r using is Siebel crm.If we need to change/modify in reports weather we need to change the informatica mapping for the particular fields r not.
Wanted separate report which shows TAT(Turn around time) for particular SR closed timings.
Wanted separate report which show the fallow up calls for the particular SR
Wanted separate report stating that if the same SR has been raised with in a week time or as per the SLA(Service level agreement ) given by company which the user want to see in a separate report.