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0 Replies Latest reply: Oct 9, 2013 1:56 AM by f7613413-3a2f-4770-8e6f-94ea944135ff RSS

not able to bulid the reports in BIapps ETL changes need to be done r not?........

f7613413-3a2f-4770-8e6f-94ea944135ff Newbie
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hello every one,

We are using the BIapps  service analytics and which my end-user   want the reports need TAT(Turn around time) based reports taken by the user to close a particular SR in dashboard as well as also want the fallow up calls details for the particular SR and if once again the SR is raised on same issue which he want to show in separate  report.

The data base we r using  is Siebel crm.If we need to change/modify in  reports  weather  we need to change the informatica mapping  for the particular fields r not.

Requirments:

  1. Wanted separate report which shows TAT(Turn around time) for particular SR closed timings.
  2. Wanted separate report which show the fallow up calls for the particular SR
  3. Wanted separate report stating that if the same SR has been raised with in a week time or as per the SLA(Service level agreement ) given by company which the user want to see in a separate report.

 

Regards,

Srikanth

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