First time posting to this community, I hope someone can help.
Currently we have a setup where non stock items are being added to sales order lines (charges, etc.).
These lines are being progressed through to Closed status automatically.
Users are reporting that they have entered the line in error and would like to change the status of the line to Cancelled.
We are unable to return the material (RMA) as it is non stockable/transactable etc.
Current workaround is to adjust the stock and make finance aware so that the line does not get invoiced.
However, the system still shows that the line is closed (i.e. provided to customer) which is not correct.
Is there any way of getting the line to a status of cancelled?
Your help is very much appreciated.
Many thanks for the warm welcome.
I'm thinking the only course of action I have for future, is to make the items stockable/transactable/returnable such that an RMA can be performed if added in error.
We can put a large qty into stock at zero value.
Thanks for your help in any case.