3 Replies Latest reply on Oct 18, 2013 7:48 AM by User315731

    Sales order line for Non Stock items progressed to Closed status, need to be Cancelled.

    tt78

      Hi,

       

      First time posting to this community, I hope someone can help.

       

      Currently we have a setup where non stock items are being added to sales order lines (charges, etc.).

       

      These lines are being progressed through to Closed status automatically.

       

      Users are reporting that they have entered the line in error and would like to change the status of the line to Cancelled.

       

      We are unable to return the material (RMA) as it is non stockable/transactable etc.

       

      Current workaround is to adjust the stock and make finance aware so that the line does not get invoiced.

       

      However, the system still shows that the line is closed (i.e. provided to customer) which is not correct.

       

      Is there any way of getting the line to a status of cancelled?

       

      Your help is very much appreciated.

       

      Regards

      Tim