0 Replies Latest reply: Oct 17, 2013 8:00 AM by kernel_mode RSS

    Complex human task route management in Oracle SOA Suite

    kernel_mode

      Hello. I am struggling to implement a complex role/route model for a human task. Maybe somebody will give me some advice?

      I need to:

      1. Assign a task to least busy user (this is easily done in Assigment UI for Human Tasks)
      2. If user rejects the task it should be forwarded to the next least busy user in the same group (I have not found a method to implement highlited condition)
      3. If all users in group rejected the task it should be escalated to supervisor (user with a special role; Again, I am having problems with implementing highlited condition)

       

      Thanks in advance for your answers!