Pl post details of EBS version and the database charactersets of the two environments. Is this a custom rdf ? What differences are there in the environments ? Pl see MOS Doc 551630.1 and open an SR with Support
PDF requires the font be registered correctly, since it is not appearing you have missed something in your configuration.
The most common error is the font family name does not exactly match the font name in Word. (Open the font on your PC and the name is present there also.)
You can use the xdodebug.cfg troubleshooting method, then see what error appears in the xdo.log when the font is accessed.