2 Replies Latest reply: Nov 4, 2013 10:42 AM by Celvin Kattookaran RSS

    Setting up Customized messages when users try to access workspace and when the hyperion services are down

    HyperionnEPM

      Gurus,

       

      We are looking if the following is possible at all --

       

      1. Hyperion Services are down / in process of getting down.

      2. One of the user tries to access workspace just when the services are getting down, but he gets random error message like - "Error executing file - Invalid Argument" etc

      3. User raises a ticket that he is getting issues while accessing workspace.

       

      To avoid this -

       

      We want to set up a customized message which should be displayed to the user as soon as the user accesses workspace showing that the Hyperion services are down and it would take 10 - 15 mins for the services to come up again.

       

      Is there any way we can do this?

       

      Any help will be highly appreciated.