Need more information on this . Did you try to check the .xcp file ? What does the log in EAS say ?
The XCP file has the below
----- Exception Error Log Begin -----
Current Date & Time: Mon Sep 16 13:17:45 2013
Process Type: Server
Exception Log File: C:\Oracle\Middleware\user_projects\epmsystem_148\diagnostics\logs\essbase\essbase_0\log00008.xcp
Current Thread Id: 9440
Exception Code: 0xC0000005=Access Violation
Exception Flags: 0x00000000=Continuable
Exception Address: 0x00000000614E3BC4
Exception Parameters: 2
Exception Parameter 0: 0x00000000=Read Violation
Exception Parameter 1: 0x00000000 (Virtual Address)
----- Machine Registers -----
RAX=0x0000000000000000 RBX=0x0000000000000000 RCX=0xFFFFFFFFFFFFFFFF
RDX=0x000000000000000C RSI=0x0000000005B4A630 RDI=0x0000000000000000
RBP=0x00000000614D9600 R08=0x530003430020000F R09=0x5300034400240010
R10=0x000000000000000C R11=0x0000000005B4A630 R12=0x0000000000367CB0
R13=0x000000002645D2D0 R14=0x0000000005ABEC18 R15=0x000000000DB769C0
CS=0x0033 RIP=0x00000000614E3BC4 EFlg=0x00010246
The EAS log says
[wuk-essbase-prd.ds.wolseley.com.YE13_Act] Create application September 5, 2013 3:46:53 PM BST Failed
Error: 1042013 Network error : Cannot Receive Data
Error: 1042012 Network error : Cannot Send Data
Looks like a Database corruption . You said , you are not able to create application right !! But in Dev/QA are you able to do the same ? If so why dont you compare the settings between the two environments .
Usually this is a Corruption in db of an already existing app , but in your case App itself is in the mode of creation. Why dont you try and restart the services and Essbase server ?
Ramya : It is evident that the cube is not getting built in a right way . Can you please provide information about your cube architecture also . ASO or BSO settings etc .
The issue is only on Prod, other environments work fine but they do not have failover configured.
The error is irrespective of application type, ASO/BSO, EPMA/Planning, through EAS or through MaxL.
This issue has been there for a long time, I am getting involved now and investigating in detail.
Ok , so can you go to the APS as well as Essbase server . In APS check if all the services are Up and Running.
In Essbase server look at the EAS logs in the Diagnostics. This will give you some decent information about the Deployment Failure.
Its appear that Your essbase cube got corrupted.Raise sr with oracle .Might be an patch needs to be applied.
In your log file you got two network related issues
A)1042012 Network error message: Cannot Send Data,B)1042013 Network error message: Cannot Receive Data
Possible Solutions:Increase the values for NETDELAY and NETRETRYCOUNT in your essbase.cfg and restart the essbase server
Do make sure that your essbase server is running after making the changes
Thanks for the suggestions,
Apparently, the network error is a result of the crash not the cause
Yes, have raised an SR, wondered if anyone else had encountered this issue before
Restarting services does not resolve it
What is the status of EAS service in APS server ?
Not sure I understand your question I am afraid, EAS service is not impacted.
As far as APS is concerned, that is certainly not impacted either.
Ok . Lets start from scratch . You have teh Node for Administration Sever ,Correct which si mentioned Properly ? That IS APS
Next lest go to the Essbase Server node , that is also mentioned correctly right ?
So when you drill down Essbase server you will see Test Apps when no App has been created . From there you are trying to create New App , correct ? Is it ASO or BSO ?
I should have mentioned this before. It is an Active/Passive configuration, so node 2 comes up only in a failover scenario.
Only Essbase is active/passive and that does not include EAS and APS .
So you connect to the cluster ( with only node 1 active) and create an application and that causes essbase to crash.
I have a feeling that the server where you are trying to create App may be Passive for some reason and causing the Crash . I am just making few guesses here.
Is it possible that you make Active - Active and try creating the Application and later make one of the Essbase server passive.
Are you suggesting that the application is trying to get created on the passive node and hence it is failing. Possible, but still wondering why would that cause the active node to crash.