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3 Replies Latest reply: Nov 7, 2013 2:19 PM by bigdelboy RSS

Unable to play online assessment as certificate states learner not subscribed

Pip Newbie
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Hi all

 

We have a number of calls from learners who are renewing a certification and have a certification subscription status of Renewing with current progress of Active but cannot play the associated learning object as they receive the error message "You cannot launch this learning object because you have not subscribed to the certification".  Has anyone experienced the same issue or is able to explain how this occurs and what to do about it?

 

Regards

 

Pip

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