I am very sorry to hear.
I will try to take some action internally.
Is there a service request #, you are referring to, or is there an e-mail address where we can contact you.
Not good to hear.... I hope it has been resolved by now.
However, in case of such an event, which will not happen to often, you can always request your bank to block this until the situation has been resolved. In esscece this should not happen however I can imagine that in a very unlikely scenario this could happen.
Hope Iloon Wolff-Oracle has been able to resolve this for you.