10 Replies Latest reply: Apr 9, 2014 8:37 AM by user13484371 RSS

    8.1.1.11 upgrade issue after IRM

    rnagaraj

      Hi ,

       

      After upgrading to Siebel 8.1.1.11 (Open UI) from 8.1.1.7, I'm facing below issue after login in Open UI application, but not able to reproduce in Non Open UI (Activex). I'm able to log into the application, but I see welcome message is not appearing the Open UI screen, it throws below error .

       

      Error : "why can't i see this applet open ui cannot display this type of applet" .

       

      Any Suggestions to debug this issue ?

       

      Thanks

        • 1. Re: 8.1.1.11 upgrade issue after IRM
          jiyong

          Open UI and Standard Interactivity don't work together.

          Make sure you only have High Interactivity Applets.

          See Supportweb: Configuration Workaround For Open UI Applet Displayed In SI (Doc ID 1528776.1)

          • 2. Re: 8.1.1.11 upgrade issue after IRM
            Icqworld

            Have you tried with the updated standard srf to see if IRM was successful and basic functionality works correctly?

            Blank screen with Open UI on Siebel CRM Fix Pack version 8.1.1.11 and 8.2.2.4 (a new SRF is required) (Doc ID 1597132.1)

             

            Do you have modified/custom applet?

            If so recommend recreating the applet or find the offending artifact on that object.

            • 3. Re: 8.1.1.11 upgrade issue after IRM
              rnagaraj

              Performed the Incremental Repository Merge from 8.1.1.7 to 8.1.1.11 in their development environment as described in Siebel Bookshelf.


              1. Stopped the siebel services

              2. Applied latest 8.1.1.11 FP on existing Siebel 8.1.1.7, followed by running IRM to complete the upgrade

              3. IRM process completed successfully performed Fresh SRF compile and replace the SRF

              4. Started siebel services


              Getting blank Blank screen with Open UI application , other application whether open UI is not enabled is coming up.

               

              Getting below error on open UI :

              Message: Object doesn't support this property or method

              Line: 38

              Char: 430

              Code: 0

              URI: callcenter_enu/23030/scripts/siebel/errorObject.js?_scb=

              • 4. Re: 8.1.1.11 upgrade issue after IRM
                Prameela -Oracle

                Hi Ragu,

                 

                The issue reported only with OPenUI on 8.1.1.11 means this is something we need to check IRM process.

                 

                Whether it has updated manifest files successfully or not. You can revisit all IRM logs whether any process failed.

                 

                You can also find OpenUI OM log if this shows error with manifest files etc...

                 

                Please re-validate IRM logs once.

                 

                Thanks,

                Prameela

                • 5. Re: 8.1.1.11 upgrade issue after IRM
                  rnagaraj

                  Thanks for the reply Prameela,

                   

                  As I'm upgrading from the 8.1.1.7 to 8.1.1.11, I don't have to worry about the manifest files, please correct me if this is wrong.

                   

                  NOTE: This step applies only to upgrades with custom  Siebel Open UI manifest files for Siebel CRM Version 8.1.1.9 and later, and Version 8.2.2.2 and later.

                   

                  Source : Siebel upgrage guide page number 215.

                   

                  Thanks

                  -Ragu

                   

                  • 6. Re: 8.1.1.11 upgrade issue after IRM
                    Prameela -Oracle

                    Hi Ragu,

                     

                    Yes, this will only migrate OpenUI manifest files from 8.1.1.9 and later.

                     

                    Coming to the issue, so you have upgraded from 8.1.1.7 to 8.1.1.11 and i hope you have created new OM for OpenUI, correct me if iam wrong.

                     

                    Can you check below two parameters are set for OpenUI OM component

                     

                    HighInteractivity = TRUE

                    EnableOpenUI = TRUE

                     

                    Usually when we clone any OM component, the default value for HighInteractivity parameter will be set as "False", we need to change this manually.

                     

                    And for OpenUI, these two parameters must be set to "TRUE"

                     

                    Once you set these properly, please re-start the server and test the same.

                     

                    Thanks,

                    Prameela

                    • 7. Re: 8.1.1.11 upgrade issue after IRM
                      rnagaraj

                      Thanks Prameela,

                       

                      Apart from 2 parameters,do we have to modify any other parameter for objmgr? or any other post IRM step we have to follow ?.I observed after running upphys after IRM 3 repository (out of 4 and retained only siebel repository) got deleted from siebel schema, is it expected behaviour ?

                       

                      Thanks

                      -Ragu

                      • 8. Re: 8.1.1.11 upgrade issue after IRM
                        Prameela -Oracle

                        Hi Ragu,

                         

                        The deletion of Siebel Repository is part of upghys process, it will truncate existing Siebel Repository and import the .dat file as Siebel Repository in to SIEBEL schema.

                         

                        If no repository is existing, you can't even access HI client since HI will also use Sieebl Repository.

                         

                        What is the result after you set above OM parameters , did you bounce siebel server after modifying parameters.,

                         

                        If issue is still existing, cayou attach the OpenUI OM to this thread.

                         

                        Thanks,

                        Prameela

                        • 9. Re: 8.1.1.11 upgrade issue after IRM
                          1829270

                          RNagaraj,

                           

                          The reason you are seeing that issue is because there are 5 tables in the database, which would be pointing to some important files for OpenUI. Sometimes, IRM does not load these 5 tables with required data. This is a part of the upgrade, and please ensure you follow the below steps to resolve your issue:

                           

                          This is to be checked after completing IRM:


                          Query on the DB for the below 5 tables to check the number of records they hold. As per Oracle, the expected results are as shown below:

                           

                          SQL Query with the expected results:

                          ******************************

                          select * from SiebelDB.dbo.S_UI_EXPR -- 86 Rows expected

                          select * from SiebelDB.dbo.S_UI_FILE -- 131 Rows expected

                          select * from SiebelDB.dbo.S_UI_OBJ_EXPR -- 257 Rows expected

                          select * from SiebelDB.dbo.S_UI_OBJECT -- 167 Rows expected

                          select * from SiebelDB.dbo.S_UI_OBJ_EXP_FL -- 532 Rows expected

                           

                          Let us know what is the record count of the above tables?

                           

                          Regds,

                          Ashwin

                          • 10. Re: 8.1.1.11 upgrade issue after IRM
                            user13484371

                            Hi Ashwin,

                             

                            We are doing upgrade from 8.1.1.5 to 8.1.1.11 and facing same issue in Open UI. Below is record count of tables:

                             

                            select * from siebel.S_UI_EXPR; -- 86 Rows expected -- Actual = 86

                            select * from Siebel.S_UI_FILE; -- 131 Rows expected -- Actual = 136

                            select * from Siebel.S_UI_OBJ_EXPR; -- 257 Rows expected -- Actual = 259

                            select * from Siebel.S_UI_OBJECT; -- 167 Rows expected -- Actual = 169

                            select * from Siebel.S_UI_OBJ_EXP_FL; -- 532 Rows expected -- Actual = 537

                             

                            Please let us know the significance of count which is more than expected .

                             

                            Thanks,

                            Vikas