Cancelled contract lines are populating in the SR form's subject tab when clicking on 'Get Contracts' button. But user says, it should not be populated. What could be the reason? Please suggest.
I have told the user :
"In the case of a renewed contract, if the service request is logged during the effectivity of the original contract (which is now Expired), the original contract will be retrieved. If the service request is logged during the effectivity of the renewal contract then only the renewal contract will be retrieved.
Contract Entitlement on Subject tab is based on Contract Start and End dates. All the contracts i.e. expired, active, cancelled will appear until the end date. As we can see the contract ES-10165 is end dated on 09-DEC-2014, hence it will appear on the subject tab as per the functionality."
But the User is saying:
"Contract coverage is clear to be based on dates, and that is quite clear to me as well… the problem comes with the different statuses.
A SR can be associated to an “EXPIRED” contract line because the SR creation date could be falling between coverage line start and end dates, but can never be related to a “CANCELLED” line.
This “CANCELLED” status means that the line is not valid for the contract, so if it is not valid for a contract, it is not valid for referencing a job…and this is only creating wrong costs associations."