6 Replies Latest reply on Feb 12, 2014 8:05 AM by Andreas Wismann

    Drop User Feedback

    Andreas Wismann

      Hi everyone,

       

       

      is there a (documented) way of deleting an existing "Team Development" Feedback Entry via API, knowing the apex_team_feedback.feedback_number / ID? Or at least setting its status to "Closed"?

      I have built an APEX page that transfers one complete user feedback entry (received via the application's feedback page) to the "Bug Tracker" Productivity Application, and I'd like to get rid of the APEX feedback entry right thereafter.

       

      For now, I just perform an "apex_util.submit_feedback_followup(...)" and mark it that way. Haven't found anything useful elsewhere.

       

      Thanks for your ideas.

      Andreas

        • 1. Re: Drop User Feedback
          TexasApexDeveloper

          Couldn't you use one of the other attribute columns that they provide to mark it as transferred and make you reports filter on this??

           

          Thank you,

           

          Tony Miller

          LuvMuffin Software

          Ruckersville, VA

          • 2. Re: Drop User Feedback
            Andreas Wismann

            Hi Tony,

             

            There are of course plenty of attributes to choose from.
            But unfortunately it can't be done automatically, because

            • the parsing schema user doesn't have sufficient priviliges to update APEX_TEAM_FEEDBACK,
            • nor is there any APEX_UTIL or whatever API (that I know of) to do such an update.

            It seems it can only done manually via the APEX Team Feedback pages.

             

            I might join the table APEX_TEAM_FEEDBACK_FOLLOWUP to decide which Feedback Entries to show in Reports (because a FOLLOW_UP can be written by a PL/SQL process), but anyway, we don't want to keep redundant data in the first place.

            • 3. Re: Drop User Feedback
              TexasApexDeveloper

              In my mind it's not redundant.. A feedback request was submitted and it was entered into the bug tracking system, showing the request flow.. Now being able to make it as migrated from feedback to the bu tracking system would be a request I'd make to Oracle to allow a workspace admin to do this...

               

              Thank you,

               

              Tony Miller

              LuvMuffin Software

              Ruckersville, VA

              • 4. Re: Drop User Feedback
                Andreas Wismann

                Well, Bug Tracker and APEX Feedback are two completely independent applications. After moving(!) Feedback from APEX to another application, there's no reason to keep stale data in its original place - plus it disturbs selections as described above.

                 

                So there's no other solution apart from "looking into" the APEX Feedback pages...?

                • 5. Re: Drop User Feedback
                  TexasApexDeveloper

                  To be honest, the bug tracker is a optional application separate from APEX, the feedback module IS a part of the APEX product along with the team development module which feedback is part of...  I would disagree that deleting the feedback is an option, as apposed to flagging it as transferred to an external process outside the team development module.....

                   

                  I prefer to error on the side of keeping documentation around as long as possible, versus just accepting the current source of data is the most valid.. Keeping the path around helps...

                   

                  Thank you,

                   

                  Tony Miller

                  LuvMuffin Software

                  Ruckersville, VA

                  • 6. Re: Drop User Feedback
                    Andreas Wismann

                    Tony, thanks for your ideas.

                     

                    Either this way or the other:
                    Is there an API for treating feedback?