Better Redirect for OTN HELP
Hi,
This is Oracle Support Technical Services HUB requesting if the following issues could be reviewed.
1) If the OTN area on the 'Contact Us' page could be more prominent, or be listed 'above' the Oracle 'Support' Contact Numbers.
2)Likewise, when someone selects OTN or Downloads and then the 'Contact Us' link. It should just display the OTN relevant information. If the Oracle Technical support number still needs to be displayed on this same page 'Contact Us' can a disclaimer be added under the 'Support' area that this 1-800-223-1711 phone number is for Customer's with a valid CSI or support contract for Oracle Support only, not for OTN free or downloaded software or OTN members general questions and then maybe a redirect could be done to the 'Forums'.
2)When an OTN download fails and 'page cannot be displayed error occurs' can we redirect customers to the new OTN Member Services area.
Reasons for this request: Is that whenever a download fails or a customer has OTN questions with any part of the site the first number usually called is the 'Oracle Support Technical' 1-800-223-1711 phone line. Which we then have to redirect customer back to Forums etc.
We do see there is a new OTN member services area in forums with different areas for topics, this is a great improvement.
Thank you for your consideration. If you have any questions please feel free to contact me directly sheri.townsend@oracle.com.