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Better Redirect for OTN HELP

432701Nov 11 2004
Hi,

This is Oracle Support Technical Services HUB requesting if the following issues could be reviewed.

1) If the OTN area on the 'Contact Us' page could be more prominent, or be listed 'above' the Oracle 'Support' Contact Numbers.

2)Likewise, when someone selects OTN or Downloads and then the 'Contact Us' link. It should just display the OTN relevant information. If the Oracle Technical support number still needs to be displayed on this same page 'Contact Us' can a disclaimer be added under the 'Support' area that this 1-800-223-1711 phone number is for Customer's with a valid CSI or support contract for Oracle Support only, not for OTN free or downloaded software or OTN members general questions and then maybe a redirect could be done to the 'Forums'.

2)When an OTN download fails and 'page cannot be displayed error occurs' can we redirect customers to the new OTN Member Services area.

Reasons for this request: Is that whenever a download fails or a customer has OTN questions with any part of the site the first number usually called is the 'Oracle Support Technical' 1-800-223-1711 phone line. Which we then have to redirect customer back to Forums etc.

We do see there is a new OTN member services area in forums with different areas for topics, this is a great improvement.

Thank you for your consideration. If you have any questions please feel free to contact me directly sheri.townsend@oracle.com.

Comments

Vedha -Oracle

Hello,

For Windows, you have to use 6.9 version only and its available in oracle website. If you have oracle account you can able to download from below document.

Patch Number 13465591

Reference: How to Download Common Array Manager (CAM) Software and Patches (Doc ID 1296274.1)

Thanks

Vedha

1 person found this helpful
Rajkumar -Oracle

In addition to the previous answer, you may follow the below steps to create account and download the patch CAM v6.9 for Windows:

1. Goto the URL https://support.oracle.com/ and below LOGIN button, click "New User? Register here" to create account with Oracle.

2. Then login to the site, goto the tab "Patches and Updates" and under Patch Search tile, select Product or Family (Advanced).

3. In the space given for PRODUCT, type Common Array Manager as the keywords which pull out Sun Storage Common Array Manager. Select that and select Sun Storage Common Array Manager Software Release 6.9.

4. Next to that is the Platform menu where, the desired OS to be selected, for e.g. Microsoft Windows x64 (64-bit).

5. Select the check box "it search to get the list of patches.

6. Normally for Windows x64 OS, the patches listed are below:

-> 13465591 - Main patch

-> 147417-03 - Bug fix patch

-> 147661-06 - Firmware patch

You may install the above patches in the order given above. To know the installation procedure, refer the url "https://docs.oracle.com/cd/E24008_01/index.html " which contains installation guide, admin guide, CLI guide, release notes, etc.

Rajkumar -Oracle

Is the answer to your requirement is sufficient?

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Locked on Dec 9 2004
Added on Nov 11 2004
#downloads-issues
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