8 Replies Latest reply on Mar 12, 2011 4:29 AM by 827427

    Oracle CRS(10.1) installation fails

    434107
      Hi,
      Following is a detailed synopsis of my unsuccessful attempt at installing Oracle Cluster Ready Services(10.1) on a two node Windows 2000 advanced server system with external SCSI hard disk.

      Following is the Configuration of both the Nodes

      1.Intel Pentium P4 2.80 Ghz CPU
      2.512 MB RAM
      3.37 GB HDD
      4.Windows 2000 Advanced Server SP4
      5.Adaptec SCSI CARD 39160 ULTRA160 SCSI Controller
      6.Two -10/100 Mbps Fast Ethernet PCI Adapter (DLINK)

      Clusterware

      Oracle Cluster Ready Services 10.1.0.2

      Configuration for SCSI

      1.Model Make :SEAGATE
      2.Model Number :ST336607
      3.Firmware: 0007
      4.Model Name: Cheetah 10K.6
      5.Capacity: 36.7GB
      6.Speed: 10000 rpm

      Following are the pre-installation steps.

      1.The system setup involved 2 identical nodes with Windows 2000 Advanced Server SP4 OS.
      2.Two static Public IP's for both the nodes
      3.Two private IP's which can be pinged. (1st Node Private IP 10.10.10.2 2nd Node Private IP 10.10.10.3)
      4.Entry of the private IP's can also be found in the host file.
      5.ORA_DBA win group was created on both the nodes.
      6.Both the nodes are connected to a external SCSI hard disk

      CRS installation Steps

      1.On the Cluster Configuration page the Public Node Names and corresponding Private Node Names were entered.
      2.On the Network Interface Usage Page one interface was selected as Public (192.168.144.0) and the other interface was selected as Private (10.10.10.0)
      3.On Disk formatting Options page the ‘Do not format any logical drives was selected’.
      4.Finally the Logical partitions made on the SCSI hard disk were assigned to the OCR and voting disk.
      OUI installed the Oracle folder and services on the primary node and on the remote node. But failed to start the services on both the nodes.

      Following is snippet of the OUI installing log.
      ----------------------------------------------------------

      Save Cluster Inventory
      Error occured while trying to stop service OracleOUIOraCr10g_homeService on one or more cluster nodes. Please stop service on nodes pc-p41300 using the Service Control Manager.
      Invoking OUI on cluster nodes pc-p41300
      C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\oui\bin\setup.exe -jreLoc C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\jre\1.4.2 -paramFile C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\oui/clusterparam.ini -silent -ignoreSysPrereqs -attachHome -local -noClusterEnabled ORACLE_HOME=D:\oracle\product\10.1.0\crs ORACLE_HOME_NAME=OraCr10g_home CLUSTER_NODES=PC-P41295,pc-p41300 CRS=true

      PRKC-1010 : Failed to stop the service on all nodes
      Starting to execute configuration assistants

      Launched configuration assistant 'Oracle Cluster Ready Services Configuration Assistant'
      Tool type is: Optional.
      The command being spawned is: 'D:\oracle\product\10.1.0\crs/install/crssetup.config.bat'
      Start output from spawned process:

      Successfully accumulated necessary OCR keys.
      Using ports: CSS=49895 CRS=49896 EVMC=49898 and EVMR=49897.
      node <nodenumber>: <nodename> <private interconnect name> <hostname>
      node 1: pc-p41300 pc-p41300-node pc-p41300
      node 2: pc-p41295 pc-p41295-node pc-p41295
      Creating OCR keys for user 'salil', privgrp ''..
      Operation successful.
      Now formatting voting device: \\.\votedsk
      Successful in setting block0 for voting disk.
      Format complete.
      Step 1: checking status of CRS cluster
      Step 2: configuring OCR repository
      Step 3: configuring safe mode for CRS stack
      Step 4: Starting up CRS stack on all nodes
      ----------------------------------------------------------
      pc-p41300 service OracleCSService in improper STOPPED state, err(997)
      PC-P41295 service OracleCSService in improper PENDING state, err(997)

      ---------------------------------------------------------
      Following errors were also observed at Operating System Level
      Event ID:11
      Description: The driver detected a controller error on \Device\SCSI\adpu160m1
      Note: adpu160m is the driver for the adaptec controllers

      Event ID:9
      Description: The device, \Device\SCSI\adpu160m1, did not respond within the time out period.

      Since the above method failed following alternate method was tired

      The CRS software was installed on just one node. This installation went about without any problems with all the services up and running.

      Using the ADDNode utility provided by CRS another node was added. But again when CRSSetup.exe tried to start the services on the remote node following error was encountered.

      PC-P41300 service OracleCSService in improper PENDING state, err(997)

      I would be grateful if some could help me with this problem.

      Thanking you in Anticipation,

      Regards,
      Salil(salilmankar@rediffmail.com)
        • 1. Re: Oracle CRS(10.1) installation fails
          468506
          Hi,

          Did you able to figure this out. I am having the exact same problem as you are. How did you resolved your problem? Was it a problem with the controller? on the shared drive?
          • 2. Re: Oracle CRS(10.1) installation fails
            Uncle RedBeard-Oracle
            <p>Hi Salil -</p>

            <p>Two things come to mind that you should check.</p>

            <ol>
            <li>Confirm that your public interface is listed <b>before</b> the private interface in the advanced settings of your network properties</li>
            <li>Confirm that you enabled automounting of external disks using diskpart</li>
            </ol>

            <p>-shawn</p>
            • 3. Re: Oracle CRS(10.1) installation fails
              92720
              Hi,

              I am havng the same problem....

              ****************************************

              output generated from configuration assistant "Oracle Clusterware Configuration Assistant":
              Command = C:\WINDOWS\system32\cmd /c call C:\oracle\product\10.2.0/install/crssetup.config.bat
              Successfully accumulated necessary OCR keys.
              Using ports: CSS=49895 CRS=49896 EVMC=49898 and EVMR=49897.
              node <nodenumber>: <nodename> <private interconnect name> <hostname>
              node 1: vm1 int-vm1 vm1
              node 2: vm2 int-vm2 vm2
              Creating OCR keys for user 'administrator', privgrp ''..
              Operation successful.
              Now formatting voting device: S:\cdata\crs\votedsk
              Format of 1 voting devices complete.
              Step 1: checking status of CRS cluster
              Step 2: creating directories (C:\oracle\product\10.2.0)
              Step 3: configuring OCR repository
              Step 4: configuring safe mode for CRS stack
              Step 5: Starting up CRS stack on all nodes
              vm1 service OracleCSService in improper PENDING state, err(997)
              vm2 service OracleCSService in improper PENDING state, err(997)

              Configuration assistant "Oracle Clusterware Configuration Assistant" failed
              -----------------------------------------------------------------------------
              The "C:\oracle\product\10.2.0\cfgtoollogs/configToolFailedCommands" script contains all commands that failed, were skipped or were cancelled. This file may be used to run these configuration assistants outside of OUI. Note that you may have to update this script with passwords (if any) before executing the same.----------------------------------------------------------
              **************************************

              regards,
              Abdul
              • 4. Re: Oracle CRS(10.1) installation fails
                Uncle RedBeard-Oracle
                <p>Hi Abdul -</p>

                <p>I would confirm the same things I suggested Salil to check.</p>

                <ul>
                <li>Confirm that your public interface is listed before your private interface in the advanced setting of your network properties.</li>
                <li>Confirm that automounting of external volumes is enabled</li>
                <blockquote>
                C:\> diskpart</br>
                DISKPART> automount enable</br>
                DISKPART> exit</br>
                C:\></br>
                </blockquote>
                </ul>

                <p>Next you can attempt to manually restart the OracleCRService and OracleCSService using the sc utility as follows:</p>
                <blockquote>
                c:\> sc stop OracleCRService</br>
                c:\> sc query OracleCRService</br>
                ...once your query reports that the OracleCRService has started you can then attempt start the service</br>
                c:\> sc start OracleCRService</br>
                ..repeat the above process on the OracleCSService as well
                </blockquote>

                <p>-shawn</p>
                • 5. Re: Oracle CRS(10.1) installation fails
                  624939
                  hi

                  i have the same problem if u got solution for this. Pls help me.


                  Regards

                  Akshay
                  • 6. Re: Oracle CRS(10.1) installation fails
                    701102
                    you have to check firstly

                    . Domain name or HOST name of your computer changed after you instal the product if you do this you have to rename before installed.

                    I have the same trouble and I fixed with this way.


                    Good luck.
                    • 7. Re: Oracle CRS(10.1) installation fails
                      758370
                      Even if the configuration assistants fail because of the wrong host names or IP, you can always update the $CRS_ORACLE_HOME/install/rootconfig and then run it.
                      • 8. Re: Oracle CRS(10.1) installation fails
                        827427
                        sa**** wrote:

                        Hi,

                        Following is a detailed synopsis of my unsuccessful attempt at installing Oracle Cluster Ready Services(10.1) on a two node Windows 2000 advanced server system with external SCSI hard disk.



                        <B>Following is the Configuration of both the Nodes</B>



                        1.Intel Pentium P4 2.80 Ghz CPU

                        2.512 MB RAM

                        3.37 GB HDD

                        4.Windows 2000 Advanced Server SP4

                        5.Adaptec SCSI CARD 39160 ULTRA160 SCSI Controller

                        6.Two -10/100 Mbps Fast Ethernet PCI Adapter (DLINK)



                        <B>Clusterware</B>



                        Oracle Cluster Ready Services 10.1.0.2



                        <B>Configuration for SCSI</B>



                        1.Model Make :SEAGATE

                        2.Model Number :ST336607

                        3.Firmware: 0007

                        4.Model Name: Cheetah 10K.6

                        5.Capacity: 36.7GB

                        6.Speed: 10000 rpm



                        <B>Following are the pre-installation steps.</B>



                        1.The system setup involved 2 identical nodes with Windows 2000 Advanced Server SP4 OS.

                        2.Two static Public IP's for both the nodes

                        3.Two private IP's which can be pinged. (1st Node Private IP 10.10.10.2 2nd Node Private IP 10.10.10.3)

                        4.Entry of the private IP's can also be found in the host file.

                        5.ORA_DBA win group was created on both the nodes.

                        6.Both the nodes are connected to a external SCSI hard disk



                        <B>CRS installation Steps</B>



                        <P>1.On the Cluster Configuration page the Public Node Names and corresponding Private Node Names were entered.

                        2.On the Network Interface Usage Page one interface was selected as Public (192.168.144.0) and the other interface was selected as Private (10.10.10.0)

                        3.On Disk formatting Options page the ‘Do not format any logical drives was selected’.

                        4.Finally the Logical partitions made on the SCSI hard disk were assigned to the OCR and voting disk.

                        OUI installed the Oracle folder and services on the primary node and on the remote node. But failed to start the services on both the nodes.



                        <B>Following is snippet of the OUI installing log.</B>



                        <HR>



                        Save Cluster Inventory

                        Error occured while trying to stop service OracleOUIOraCr10g_homeService on one or more cluster nodes. Please stop service on nodes pc-p41300 using the Service Control Manager.

                        Invoking OUI on cluster nodes pc-p41300

                        C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\oui\bin\setup.exe -jreLoc C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\jre\1.4.2 -paramFile C:\DOCUME~1\salil\LOCALS~1\Temp\OraInstall2005-01-04_09-19-56PM\oui/clusterparam.ini -silent -ignoreSysPrereqs -attachHome -local -noClusterEnabled ORACLE_HOME=D:\oracle\product\10.1.0\crs ORACLE_HOME_NAME=OraCr10g_home CLUSTER_NODES=<font face="tahoma,verdana,sans-serif" size="1" color="#000">PC-P41295,pc-p41300</font> CRS=true



                        PRKC-1010 : Failed to stop the service on all nodes

                        Starting to execute configuration assistants



                        Launched configuration assistant 'Oracle Cluster Ready Services Configuration Assistant'

                        Tool type is: Optional.

                        The command being spawned is: 'D:\oracle\product\10.1.0\crs/install/crssetup.config.bat'

                        Start output from spawned process:



                        Successfully accumulated necessary OCR keys.

                        Using ports: CSS=49895 CRS=49896 EVMC=49898 and EVMR=49897.

                        node <NODENUMBER>: <NODENAME><PRIVATE name interconnect><HOSTNAME>

                        node 1: pc-p41300 pc-p41300-node pc-p41300

                        node 2: pc-p41295 pc-p41295-node pc-p41295

                        Creating OCR keys for user 'salil', privgrp ''..

                        Operation successful.

                        Now formatting voting device: \\.\votedsk

                        Successful in setting block0 for voting disk.

                        Format complete.

                        Step 1: checking status of CRS cluster

                        Step 2: configuring OCR repository

                        Step 3: configuring safe mode for CRS stack

                        Step 4: Starting up CRS stack on all nodes



                        <HR>

                        <B>pc-p41300 service OracleCSService in improper STOPPED state, err(997)

                        PC-P41295 service OracleCSService in improper PENDING state, err(997)</B>



                        <HR>



                        <B>Following errors were also observed at Operating System Level</B>

                        <B>Event ID:11</B>

                        Description: The driver detected a controller error on \Device\SCSI\adpu160m1

                        Note: adpu160m is the driver for the adaptec controllers



                        <B>Event ID:9</B>

                        Description: The device, \Device\SCSI\adpu160m1, did not respond within the time out period.



                        Since the above method failed following alternate method was tired



                        The CRS software was installed on just one node. This installation went about without any problems with all the services up and running.



                        Using the ADDNode utility provided by CRS another node was added. But again when CRSSetup.exe tried to start the services on the remote node following error was encountered.



                        <B>PC-P41300 service OracleCSService in improper PENDING state, err(997)</B>



                        I would be grateful if some could help me with this problem.



                        <P>Thanking you in Anticipation,



                        Regards,

                        Salil(salilmankar@rediffmail.com) </P>
                        I do not know what you're talking about, I'm new to this.