Thanks for the reply. Unfortunately the bidders Preferences only allows user name & password changes; there is no FTO options. Since they are logging into Unifier 'Light' and are not active Unifier users, I don't know how to see if the FTO settings are affecting this issue - it must be behind the secenes somehow. I tried to uplaod a picture (screen shot) here but the system says I do not have permission to attach a picture - not very cool.
Perhaps we will file an SR on this.