1 Reply Latest reply on Mar 6, 2014 4:11 PM by MrBrown-Oracle

    Error 63 with Oberthur ID One 128 v5.5 Dual smartcards

    WardMatthew

      Our badge office has started to hand out the Oberthur ID One 128 v5.5 Dual smartcards as standard. I'm running the SRS 5.3 and when I insert the smartcard it's giving me an error 63, unrecognized smartcard. I'm not sure how to fix his, can someone help? Is there an update to the framework or the SRS that will solve this issue?

        • 1. Re: Error 63 with Oberthur ID One 128 v5.5 Dual smartcards
          MrBrown-Oracle

          If you have a contract for Sun Ray Software then use your Premier Support CSI for Sun Ray SW to login into My Oracle Support and see the solution in Knowledge document.  You can apply it to Sun Ray SW 5.3, though we recommend that you upgrade to Sun Ray SW 5.4.2

             

          "OBERTHUR ID ONE 128 V5.5 DUAL" SMART CARD IS NOT RECOGNIZED BY SUN RAY SOFTWARE

          [Article ID 1368349.1]

          Sun Ray Software 5.4.2 is Now Available, Supersedes 5.4.1[Article ID 1600053.1]