Currently we are using 184.108.40.206 Callcenter application planning to upgrade to 220.127.116.11.
During Chat agents were delaying to respond to member because while addressing member they are tabing(switching) between multiple members.
Currently we are planing to have Multiple Separate (Frames) open at the same time So that Agents can address members parallel at the same time as per attached screenshots.
Is it possible at Open UI? Please let us know your ideas on the same.