1 Reply Latest reply: May 3, 2014 12:01 PM by AjaySolleti(Delloitte) RSS

    OPA integration with Oracle Knowledge feasability

    930442

      Hi Experts

       

      We have a scenario where OPA interviews will need to be invoked from CRM / PPLSFT, and at the end of the interview knowledge articles may need to be retrieved from Knowledge Base ( Oracle Knowledge) and passed to invoking system.

      Please let me know if OPA can integrate with Oracle Knowledge and how can this be achieved for above scenario.

       

      Awaiting your response.

       

      Thanks

      Swati

        • 1. Re: OPA integration with Oracle Knowledge feasability
          AjaySolleti(Delloitte)

          How do you identify which resources to retrieve from the KB? Is it something defined in the rules?

           

          If you only need to display the data - then you can add links to Web Determination screens pointing to the reference in KB.

           

          If you need to store this in CRM - then i'm assuming you've an integration built in to persist the determined information from OPA back to CRM - you can add a trigger or a check at the end of your save to CRM process to check for the determined references and pull the information from KB and store in CRM.