0 Replies Latest reply: Apr 14, 2014 9:20 PM by user10837910 RSS

    Contact center Search by Serial Number


      In R12.1.3  Contact center,

      when I search by a serial number and go to invoices tab, does it display all invoices associated with this item/serial number or displays all invoices for this customer account?

      Please confirm the exact functionality .


      Our Business  need is to display the invoices only with serial number/item and not all invoices ,is this feasible?