0 Replies Latest reply on Apr 15, 2014 2:20 AM by user10837910

    Contact center Search by Serial Number


      In R12.1.3  Contact center,

      when I search by a serial number and go to invoices tab, does it display all invoices associated with this item/serial number or displays all invoices for this customer account?

      Please confirm the exact functionality .


      Our Business  need is to display the invoices only with serial number/item and not all invoices ,is this feasible?