0 Replies Latest reply: Apr 25, 2014 2:32 AM by Mindmap RSS

    Integration with Avaya

    Mindmap

      Hello All,

      We use Oracle SOE 11.2.0.3. Glassfish Server 3.0.2. APEX 4.2.4

       

      Anyone has any experience in the following integration with Avaya  phone system:

       

      The Goal is:

      In case the client is calling us for next time, then we should get all his details and inquires before the receptionist picks up the phone.i.e., the Caller ID should go automatically into the DB or into APEX URL.

      This way, we avoid Typos and  we can know who is calling us ( in case the caller ID already exists ) in advance and we can say:"Welcome back Mr. X "

       

      e.g:

      my-crm.com/apex/f?p=118:50:17033782343681::NO:50:P50_MOBILE1:0556687452

       

      Then the application will check if the phone number already exists and gives the calls history of that caller ID. or it is just a new caller ID.

       

      Anyone can help / advise ?

       

      Regards,