1 Reply Latest reply: May 1, 2014 11:28 PM by Ramanjaneyulu A RSS

    Unable to Retrieve ATG Segments in Endeca Experience Manager

    Ramanjaneyulu A

      I am unable to retrieve ATG user segments which are created through BCC in Endeca Experience Manager. It is showing the error message like " The list of user segments cannot be retrieved. Contact your system administrator. Unable to load information from http://localhost:8006/ifcr/sites/CRS.profileGroups.json I just hit the url http://localhost:8006/ifcr/sites/CRS.profileGroups.json then it is showing file not found exception like

       

      java.io.FileNotFoundException: http://localhost:8080/rest/model/atg/userprofilin... (500)The requested URL /ifcr/sites/CRS.profileGroups.json resulted in an error in com.endeca.ifcr.profilegroup.ProfileGroupServlet.

       

      I registered the url in REST Action Chain Registry as well. we are unable to trace the error. Anybody Please help regarding this.


      Note: ATG Version : 11 Endeca Version: 11.0

        • 1. Re: Unable to Retrieve ATG Segments in Endeca Experience Manager
          Ramanjaneyulu A
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            This issue is solved. Solution: in PublishingAgent of production instance no repository groups are present. In that case we have to do Full Deployment then PublishingAgent will be generated again with all publishing data. Previously repository groups are not present. Some sites are disabled. We have done Full Deployment, Enabled all sites through dyn/admin. After that we have done indexing. This resolved the problem. Now the segements are accessible from experience manager.