2 Replies Latest reply on May 15, 2014 2:00 PM by KKT

    Smartview error - Request time out

    994472

      Hi we are using Hyperion smartview and getting the error.

       

      "The request timed out. contact your administrator to increase netretrycountCount and netretryinterval"

        • 1. Re: Smartview error - Request time out
          samacnt

          Hi

           

          Run->regedit

           

          under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings] and increase the values for below

           

          ReceiveTimeout=  
          KeepAliveTimeout=
          ServerInfoTimeout=

           

          Thanks

          --

          Arpan

          • 2. Re: Smartview error - Request time out
            KKT

            The following client side registry keys need to be

            ADDED:

             

             

             

            [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet

            Settings]\

             

            "ReceiveTimeout"=dword:00dbba00

             

            "KeepAliveTimeout"=dword:00180000

             

            "ServerInfoTimeout"=dword:00180000

             

             

             

            Once

            making the changes, it is recommended to reboot the client’s machine.