1 Reply Latest reply: May 17, 2014 3:17 PM by KKT RSS

    Hyperion Financial Reporting-Print Service is not Starting-11.1.2.1

    2675077

      We are using Hyperion 11.1.2.1 and when i look at my Hyperion Financial Reporting-Print service it shows me at stopping and when i right click to stop/start it the options are greyed out.

       

       

      I have completely stopped all the hyperion services and started them again and now the HFR Print service is showing me as Starting.

       

       

      Kindly help me what should i do to resolve this issue.

        • 1. Re: Hyperion Financial Reporting-Print Service is not Starting-11.1.2.1
          KKT


          Hi,

           


          There should be a log available which may give more indication to the problem, not being able to connect to the fr web server is one of the common issues.
          <INSTALL_LOC>\FinancialReportingStudio\diagnostics\logs\FinancialReporting\FRPrintLogging.log

           

          try running the FRRemovePrintServer.cmd the Hyperion Financial reporting -Print serivce removed sucessfully and run FRSetupPrintServer.cmd to add back


          checking if it is releated to firewall. Make sure the ports are open.

           

          Thanks,

          ~KKT~