0 Replies Latest reply on Jun 4, 2014 10:22 AM by 6bdac19a-b70e-428e-9b48-7450c7ad94e5

    Email notification to owner when account owner changed.

    6bdac19a-b70e-428e-9b48-7450c7ad94e5

      Hi,

      I have created a workflow which notifies the new owner as soon as the owner is changed in the account entity. I have used the following workflow condition:

      IfNull('<Owner>', "Invalid") <>IfNull(PRE('<Owner>'), "Invalid")

      The problem is each time any field is updated for that account, an email is sent to the user. Even when the owner is not changed.

       

      Please suggest a solution to create a better workflow or suggest the correct workflow condition i should use. Thank you.