3 Replies Latest reply on Jun 20, 2014 3:31 PM by Clarina-Oracle

    Not able to see item in lov while creating service request in oracle service module

    ManojJain


      Hi,

       

      We are not able to sse the particular item in lov where we are creating service request in service module.

      In item master we are able to see item created but when we are comparing the two item from item master "SERVICEABLE_PRODUCT_FLAG" is set to 'N' in our problemetic item.

       

      Kindly suggest how to make this flag to 'Y', if this is the reason of not showing this item while creating service request.

       

      or what all are the other things which we need to check in item master to make it visible for service.

       

      Thanks in advance,

      Rakesh Mishra