From the KM article
Citrix is not a supported environment which means that we can't log bug when an issue is only reproducible in a Citrix environment.
Putting %userprofie% in the config.properties is useless as it is a WINDOWS convention not a java one
it is also not a must that all user have a config.properties (c:\Users\username\AutoVue\Offline_Files\Config.properties), not for Desktop deployment (for OCX, it is)
You will need to look in to the logs (see related KM notes articles (Enabling Logging when Using AutoVue Desktop Deployment(Doc ID 1342222.1)
and debug it from there, it will probably be a file permission issue