4 Replies Latest reply: Aug 26, 2014 10:09 AM by RCC RSS

    View Attachment does not work on first click(throws 404 Error) but does work on second or third attempt

    user628990

      Problem Summary
      View Attachment does not work on first click(throws 404 Error) but does work on second or third attempt.

      Problem Description
      When user(s) try to open attachments on case component it does not work on first click(throws 404 Error) but does work on second or third attempt
      1- Attachments Types (.msg,.doc,.xls)
      2- User(s) use SSO URL (iPlanet server)

       

      Application

      PeopleSoft Enterprise CRM HelpDesk for HR Version 9.1. People Tools: 8.53.10  Backend database : Oracle 11g. Application server : AIX version 6.1 Web server : Weblogic 10.3.6

       

      Extract from AppServer log:-
      APPSRV_0731.LOG:PSAPPSRV.22282654 (8661) [2014-07-31T11:19:05.372 FileAttach](1) PcmCFileDownloadInfo::IsAccessToFileAllowed (error): Temporary file /psoft/853/...../appserv/...../files/psfileproc/D_0154e92e-18c6-11e4-90ee-b9c73acb9301/Foster.doc not found