Rules related to how many times a user can attempt a particular Test are set at the Test level and can't be updated for a single Learner that needs additional attempts. You may want to copy this Test as a separate Learning Object and map it to a new Offering for the Course so that the Learner can attempt it again until they are able to successfully pass it. You could also create a new Test for the Course that does not have the rule related to the number of attempts allowed. Alternately, you could also track their understanding of the material using another Offering that indicates they received additional training and have been signed off on the subject matter.
Anne Saulnier | Synergy Codeworks
877-487-9637 ext 87