Please post the details of your application release, database version and OS.
Was this working before? If so, any changes been done recently?
Were the application services bounced and the cache cleared?
Have you reviewed the following docs?
Troubleshooting Missing Responsibilities For A User (Doc ID 429852.1)
Missing Responsibilities after 12.1.3 Upgrade (Doc ID 1309852.1)
Missing responsibilities in R12.1.3 (Doc ID 1423432.1)
Missing SYSADMIN Responsibility After Upgrade To 12.1.3 (Doc ID 1246824.1)
Application is Ebs 12.1.3 with oracle 11g DB on Solaris OS.
DB and Apps on node A, web on Node B.
yes its working fine perfectly before...We have bounced the apps tier..
yes reviewed all the above docs...but no use..not sure what is causing the issue.
I came know the issue bcoz of profile change.
on part of iSupport setup on web node, followed metalink DMZ configuration in R12.
After I have changed below profile value, I am not able to see the responsibilities after login as sysadmin on webnode i.e new node B. but I can see responsibilities on node A.
Update Node Trust Level
To change the value of the Node Trust Level profile option value to External for a particular node, perform the following steps:
- 1. Login to Oracle E-Bsonapness Suite as sysadmin user sonapng the internal URL
- 2. Select the System Administrator Responsibility
- 3. Select Profile / System
- 4. From the 'Find system profile option Values' window, select the server and get the valie MINE8 into it.
- 5. Query for %NODE%TRUST%. You will see a profile option named 'Node Trust Level'. The value for this profile option at the site level will be Normal. Leave this setting unchanged.
- 6. Set the value of this profile option to External at the server level. The site level value should remain set to Normal
I need to follow metalink note for configuration DMZ in EBS R12. but I cant see the responsibilities of sysadmin.
fyi...I have cloned web external node by running adcfgclone.pl on node B by enabling web entry and web services only, remaining services are disabled. but as per metalink note, we should enable the Root Services also on node B. is it causing the issue after edit the profile on part of DMZ config in R12.
please let me know how to fix this issue?
I have deadline to finish it....
if i edit profile node trust level to external at server level, i am not able to see the responsibilties for all users.
I need to follow the above metalink note to configure iSupport on external web node. but facing this issue.
kindly let me know how to fix it asap?
Please follow the steps under "5.2: Update Node Trust Level" section in (Oracle E-Business Suite R12 Configuration in a DMZ (Doc ID 380490.1)).
Tips and Queries for Troubleshooting Advanced Topologies (Doc ID 364439.1)
How to Restrict Access to Responsibilities Based on User's Web Server in Release 12 (Doc ID 443423.1)
Try clearing the webserver cache, try clearing your local browser cache. Concerning that last one, just try on different computers.