1 Reply Latest reply: Oct 30, 2014 9:30 PM by user13098904 RSS

    P6 Professional Setup Fails

    2738329

      After several attempts, I find the P6 Professional Setup always fails to complete successfully. Here's the background:

       

      * Downloaded media pack V46368-01.zip and extracted to temporary directory

      * Launched P6Pro.msi

      * Followed dialogs, install proceeds until Status of 'Publishing Product Features' is reached

      * Error message: 'Could not write value PM to key Products\63691DA67C538B34ABE9991AF209E95C\Features'

       

      Workarounds I've tried:

       

      * Disconnect from internet, disable anti-virus, run setup

      * Clone a virtual machine of a clean Windows 7 installation and run setup in clone

       

      Workarounds yield same result.

       

      Using SysInternalsSuite Process Monitor, I can confirm that:

       

      'RegSetValue' operation by process 'msiexec.exe' on path 'HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\63691DA67C538B34ABE9991AF209E95C\Features\PM' has a result of 'INSUFFICIENT RESOURCES'.

       

      The probable cause is that the REG_SZ length is 1,076,266.

       

      Any suggestions?

       

      UPDATE - Possible Workaround


      Although the doc claims a log file is created during installation, I never could locate one. So, after researching the command line options for the msi installer, I decided to force a log file to see if that would provided more detailed info on the problem.

       

      I opened a command prompt (cmd.exe) as admin and executed the following:

       

      msiexec /l PM.log /i p6pro.msi

       

      Amazingly, the install completed without error! Just to ensure I had a clean install, I did an uninstall followed by an install:

       

      msiexec /l PM.log /x p6pro.msi

      msiexec /l PM.log /i p6pro.msi

       

      Both completed without error and P6 is now installed. WTF! Leave it to Oracle to publish an installer which does not actually install correctly.

        • 1. Re: P6 Professional Setup Fails
          user13098904

          Raise an SR on it they usually respond very quickly and will share your desktop to resolve it. Obviously you must have a legitimate licence and a maintenance agreement. If You do not hen I suggest very strongly that you do it will save you lots of time and money in the long run :-)