2 Replies Latest reply on Dec 16, 2014 9:00 AM by Abhi83

    Approval Status - Stuck In Process


      Good Afternoon,


      I have a purchase order on Oracle E-Business Suite that require closing.  However I am unable to close as the Approval Status shows In Process.  I have checked the Action History screen and the last action was the 09-JUn-2014 and it was Rejected.  The requsition behind this also shows Rejected, however I cannot see how we can take this from In Process.

      Would someone be able to help me on this please?




      Jon Ditchfield

        • 1. Re: Approval Status - Stuck In Process

          If you have access, look at "View Approval through Workflow" under the Inquire menu - it'll give you more detail on what's happened and what actions have been tried.

          • 2. Re: Approval Status - Stuck In Process

            Q 1 - Are you using Encumbrance ? If yes, this is a common problem. We face it quite often.

            Q 2 - Did you check if the user received the rejection notification.



            Login as "Sysadmin" user, navigate to the function status monitor

            Search for your requisition using PO number in the User Key field

            Look for the process which as failed.


            A typical solution would be to run a standard Oracle script to bring the PO back to Incomplete status, re-submit and on approval close it.

            There is a generic datafix script shipped as a patch. This script will help in resetting the document to Incomplete / Requires Reapproval status. There after you can adjust the PO to have correct quantities and re-approve it.


            The datafix script is $PO_TOP/sql/poxrespo.sql. Please read the documentation and try out in test instance first.