2 Replies Latest reply on Dec 16, 2014 9:00 AM by Abhi83

    Approval Status - Stuck In Process

    Jonathan_Ditchfield_1985

      Good Afternoon,

       

      I have a purchase order on Oracle E-Business Suite 11.5.10.2 that require closing.  However I am unable to close as the Approval Status shows In Process.  I have checked the Action History screen and the last action was the 09-JUn-2014 and it was Rejected.  The requsition behind this also shows Rejected, however I cannot see how we can take this from In Process.

      Would someone be able to help me on this please?

       

      Regards,

       

      Jon Ditchfield

        • 1. Re: Approval Status - Stuck In Process
          mlang

          If you have access, look at "View Approval through Workflow" under the Inquire menu - it'll give you more detail on what's happened and what actions have been tried.

          • 2. Re: Approval Status - Stuck In Process
            Abhi83

            Q 1 - Are you using Encumbrance ? If yes, this is a common problem. We face it quite often.

            Q 2 - Did you check if the user received the rejection notification.

             

            Steps:

            Login as "Sysadmin" user, navigate to the function status monitor

            Search for your requisition using PO number in the User Key field

            Look for the process which as failed.

             

            A typical solution would be to run a standard Oracle script to bring the PO back to Incomplete status, re-submit and on approval close it.

            There is a generic datafix script shipped as a patch. This script will help in resetting the document to Incomplete / Requires Reapproval status. There after you can adjust the PO to have correct quantities and re-approve it.

             

            The datafix script is $PO_TOP/sql/poxrespo.sql. Please read the documentation and try out in test instance first.