Bump. Any one have any thoughts on how I should approach the problem of documenting the take on of this environment?
Is this just System Support Service transfer? If so, are we talking functional, technical, or both?
Hi AnLed and thanks for your reply.
It is a System Support Service Transfer. No changes to the system, are required (at least at this point in time).
The current support provided by the Oracle Support dba team pertain to database incidents only.
The business has not asked for any EBS tasks to be taken on post hand over and for the most part the the functioning of the service is largely automated or has a team of functional dba's whom have privileges to do what work they need to do.
There is discussion currently as to what will be required from us EBS dba's after take over.
So, in short the most likely outcome is just technical assistance will be required but this potentially could be both on database and application issues.
Pompting for replies for this again if anyone is able to help.